Petland Red Deer

The staff actively avoid having to help anyone. We had picked a fish to purchase, but hadnt spoken to anyone yet. Two employees were standing 15 feet away, conversing with each other for 10+ minutes, while making eye contact with us, before ignoring us altogether, walking into the back room. The manager was passing by and offered help, even though she wasnt working. I feel the customer service will drive away most of the remaining business they have.

If I could have given 0 stars I would have. I was refused the purchase of 2 animals (hermit crab and scorpion) because it was “too close to close” I was in the store 30mins before close and then waited for 20mins for the staff to finish up with a beginner betta owner. I get it takes time. But it’s not my fault your store is understaffed. Also giving the reason that they arnt familiar with the care and first time bringing it in. So you have to make sure I know the care? Doesn’t make much sense. I already own both species and was willing to sign any paper saying I am liable as I live out of town so it’s not easy to come back. I thought customer service is first specially when the knowledge and care for the animal was there. Do to pure laziness I'm left with frustration and lie straight to my face saying we’re not refusing sale, when clearly you were. Do better…

Enjoyed our visit. A nice young man let us watch him feed one of the lizards. Friendly staff.

Staff are always friendly and helpful they have a good selection of products for a good price! It's also always fun to see the animals, I can tell that the animal care itself has improved over the last few years.

The staff is not as knowledgeable as they should be. The quality of the pet food as well as other pet items is not great. But the worst aspect is definitely the way the small live animals are stored. They are constantly being bothered by kids and in bad conditions. Which just makes them shy and scared therefore lezz likely to get a good home.

Amazing!! The lady was very helpful that last day I was there. I bought a toy for my dog and she was really helpful. The payment was nice and the store was clean.

Dakota's passion for reptiles, tarantulas, etc. and proper pet care is unmatched. His detailed knowledge, patience, and care are incredibly helpful. If you are ever looking to add a critter to your home, Dakota is highly recommended!

I have been shopping at Petland here in Red Deer for quite some time now. Getting supplies for my birds is a regular errand that keeps a old guy like me busy.But I thought it was about time I do one of these google reviews. A very nice young lady, Chloe is her name, who is the manager of the small animal department has helped the past three times I’ve come in.Each time she has cheerily greeted me and helped me find what I need. She also always has tips on how to improve my bird cage. So helpful for a slow old learner like me.I will keep shopping here as long as I can. Hopefully Chloe will continue working here and running a ship shape bird department. She’s a very valuable and knowledgeable employee. Thanks Chloe.- George B.⭐️⭐️⭐️⭐️⭐️ - 5 stars

The staff are very helpful and would give five stars ,but the prices are too expensive.The aquarium section has half of the fish they used to .And the fish are double the price of if they used to be .Better off going to Edmonton or Calgary .

Please start selling bigger cages for guinea pigs and stop making them so overpriced, Guinea pigs deserve a bigger cage and not just a small one for a guinea pig. I don't get what the point is in selling small cages for 1 guinea pig anyways, they are social animals that need a partner and a ton of space for playing/running. The cages you sell are WAYYY too overpriced for a cage that could be used for a tiny hamster.