Hamilton Cab

The Hamilton Cab web site clearly lists flat rates to the airport. When I called to book for the 38$ rate they had no idea what I was talking about. No awareness, no taking responsibility. Just: nope, it's a meter. Do you want to book? When I asked to leave feedback about the error on their web site it just rang and rang. And rang and rang. And rang. Do better please and stop wasting valuable customer time.

Most unprofessional women I've had the misfortune of dealing with. Twice in less then a week they have failed the simple task of passing a message. If your looking for a reliable service your better off walking.

I had a driver a couple days ago car #63 picked me up then suddenly does a u-turn in the middle of king street, when I asked where he was going he said he forgot his phone in his car and needed it. Said he paused the meter which he didn’t. I told him I needed to get to work. He then did another u-turn on King street, headed down Ottawa stopped at a green light at Main until I told him yo go. Cannon & Ottawa light changes green he was sitting there playing with the debit machine. By the time he got yo my work the machine didn’t work but he wanted to charge me more than what the ride was. I ended up but paying anything but did call and complain. These drivers need more training. Guess they hire just about anyone. If they don’t go at a green light they don’t stop at stop signs either.

Ordered a pick up and arranged it the day before. It was to get us to our train. They arrived over ten minutes late and we had to cancel. The dispatcher was very rude when I called to see where our cab was. Not sure how a cab is late for a pre booked time. Especially if that is your business. If you want a reliable pick up don’t use.

This company has some good drivers but I was extremely disappointed by some. It’s not the drivers that’s the issue it’s the company that’s allowing people to be picked up by individuals who don’t know the streets Hamilton a lot of times I’m asked where to go. And I’m getting the ride. Some more direction or information to be taught to individuals working here is something they should focus on. 7$ cab ride turns into 20$ because buddy wants to go around the whole town before arriving at the destination..

I gave a 2 Star because a previous ride was good. This event I'd arranged them on their App to pick my sister up with a wheelchair van but they didn't show up! What got us so upset was they didn't give her the Courtesy & call her to say they can't provide her with the service. We understand that things happen but not to call, to us, is unacceptable. I put her phone number in when I prebooked her ride on their App so they had it. They told me on the phone the next day that it's up to the City of Hamilton to let us know even though I'd booked it on the Hamilton Cab App & not the City App.! This caused a big problem to our plans but if we knew that there wasn't a cab available then we would've made other arrangements but it was too late. We will not be using them in the future, their Drivers are very nice & courteous but if we can't rely on them to contact us if there's a problem then so be it. Why would it be up to the City of Hamilton to contact us, I don't understand!

Saw that Hamilton Cab pulled up in front of my house today. Noticed that my neighbour across the street who is elderly (and has arthritis) was being assisted by his sister to the vehicle and fell. They both fell and were on the ground for a few minutes.The sister asked for help and the taxi driver drove away. Instead myself and the postal worker who was delivering Mail assisted. Do better Hamilton Cab!!!

I pre-booked a cab for 7:30 this morning so I could meet up with someone giving me a ride to a memorial service for a close relative. When you book a cab for 7:30 you expect a cab to arrive at 7:30. Instead, I got a message at 7:30 saying they are ‘assigning a driver’ but are experiencing a ‘high volume’ of calls and couldn’t say when a cab might arrive. My ride had to leave without me and I’m missing the memorial service which is heartbreaking for me. Why offer a pre-booking option if you won’t honour it? I’m missing a memorial service. Someone else might miss a job interview. You’re messing with people’s lives.