SEPHORA

This Sephora has some of the best customer service hands down. I was promptly greeted at the door, matched with a sales associate to assist with my makeup questions then also offered extra samples with my purchase. I also had to do some returns which was completed efficiently. I have been to numerous other locations where you are flat out ignored or have to wait forever to get help. I will definitely be coming back :)

Other than the door greeter the girls in here would rather chit chat with each other than help it’s customers. I asked for help and was abandoned yet again lol. Not all staff are like that, depends on who you deal with. Also lack of inventory, online is clearly better.

I have a bad experience today April 18 c 2023 around 10:30 am at Sephora morgan crossing as I was looking for foundation and concealer but the staff was in a hurry to help another client. It's very frustrating. Staff are not well trained of helping the client Not like in Guildford mall Sephora staff ,they are all very helpful they don't shut you up and insist their products . And I will never ever go back to this shop again. I also have the name of the staff .

Went in today to find 3 products today, unfortunately they were out of stock. But the girls were great, they suggested ordering thru them instead of online to get free shipping. This saved me time and money. Thank you to the staff for excellent service and help finding the right products for my skin

There were about 15+ employees in the store. No one asked if I needed help even though I was clearly trying to colour match myself several times and made eye contact with a few of them. Not a single associate smiled back. I asked one girl for help and she gave me an answer and went back to whatever she was doing without asking if I need help with anything. The store wasn’t even busy. They were all just standing around socializing with each other. Even the cashier didn’t ask me if anyone assisted me or if my visit was okay. I probably won’t ever go back to this location. Such a disappointing visit.

I received the best service and advise at this store. Despite it being a very busy weekend and they being understaffed, one of their sales associates helped me all over the store (while helping other 2 ladies) to find a perfect color match for a new foundation. Very happy with my purchaseI wish I could remember her name.

Just wanted to say big thank you to Luke, beautiful person inside and out!Was very helpful, made my day so much better. The concealer matched perfectly I’m still trying out the skincare that Luke recommended but I am really grateful for him and I hope he has a great day

This is my favourite sephora because of their customer and environment. Yukta did great job today. This is the best eyebrow shape I ever got till now. Thank you girl ❤️

Would not recommend the Beauty Studio Full Face or glam sessions here. I asked for a fairly simple look - just lashes and basically neutral and natural. The 60 min makeup application didn’t actually start until halfway as the artist was collecting and organizing the makeup I guess? While I was waiting I pointed out I was getting concerned about the time as I had a set event time and was reassured my look was simple and wouldn’t take long. Well, at 5 mins to go and we just finished eyes and eyebrows. The rest of my makeup was done in less than 10 mins. No contouring, which was the only thing I had specially asked for and I had to tell her to leave the lips as I had no time. The makeup was “finished” 15 mins late, with me stressing and panicked about rushing to the event and nearly in tears. I was charged full price and there was no acknowledgment of my experience when I pointed it out. Had to finish my makeup when I got home.

This is a nice location as it is always clean and the samples and displays are maintained pretty well. The staff is overall helpful however sometimes it feels like there is too much staff as you get asked if you need help 10+ times and it can get bothersome when you just want to browse. Product knowledge is not great here as many do not know how to colour match foundations. Once a staff member didn’t know what body wash was and she recommended me a scrub for Keratosis Pilaris. This location also has great stock and are almost never out of things.