MP Paradise Pools and Spas

Above and beyond!On a Saturday night after hours I had an emergency where my jet broke off and water was pouring out of the pool. I knew that I was going to loose a lot of water overnight so I called and left a message in desperation. They called me back not too long after and actually offered to meet me at the store to get me the part I needed!!! Absolutely above and beyond! Fantastic people.

I love the staff !! Down to earth, and willing to help in any way they can. I always leave smiling...such a pleasure !! Great business to deal with !

We recently had a repair done to our inground pool which involved replacing a broken fitting at a return jet located under the concrete pad of our pool. The repair was done cleanly and the efficiently and in a timely manner. I would not hesitate to reccommend the services of this company to anyone. Totally proffessional.

I haven't experienced that level of service in a very long time. Its great to go to a store that not only has a superior level of knowledge and experience but the customer service was fantastic! Thank you

Have had numerous bad experiences here. Brought some water to be tested last week. (We had some marks on the bottom which turned out to be because of an incompatibility with a new heater with our salt pool). They refused to test the water, citing algae and instructed to add an algecide and 30L of chlorine and go back the next day to get the water tested. Took the water back the next day and could not get a reading since there was too much chlorine...ya think! Same marks showed up yesterday so I tested and showing very little chlorine on my test. Took a sample back this afternoon and was told there was still too much chlorine and that we needed to add salt BC it was only 1700 ppm (put 2 bags in after we opened in May). Since we've had issues, we took it to a different place further away where we had pretty much no chlorine and 3400 ppm of salt. Due to the heater issue we had to drain our pool and convert to chlorine. Never going back and would give zero stars if I could.

Great experience dealing with Fort Erie location, they set me up with a new sand filter for my inground pool, had all the hoses and parts i needed to get running. Very friendly and knowlegable staff, very reasonable prices as well. Highly recommend.

Stopped in last spring.Stopped in last spring, picked a pattern out and gave a cheque for over $3,000.00 as a down payment. We are now into October, have received no explanation as to why no one has even bothered to come to our home to check out our pool or when they might call to at least keep us informed. I called mid-summer and was told they would be here on Thursday of the following week which was not true and have not heard from them since. Since we spend our winters in Fl. and I'm sure they don't do pools during the winter months that our deposit will be held now until they feel like getting ready to do so. Needless to say, I am not pleased with the way everything has turned so far. Certainly, would not recommend to anyone. Sorry

Awesome experience with Paradise PoolsFirst time opening after a first time closing with them in the fall. Took their chemical advice for the opening and closing and the best it’s looked after getting opened. Very quick and they even brushed my walls. Will be happy to continue with Paradise Pools going forward!