Shoppers Drug Mart

I work in the Oxford tower so coming to this Shoppers Drug Mart location is convenient, it’s right next door. Shoppers Drug Mart is owed by Loblaws which is Superstore so all the same stuff is here but at a better price at Superstore. So use this store sparingly and get better prices at Superstore. Are they overpriced, yes but if you watch for the sales and use the Optimum loyalty card you will get good prices and collect a lot of points that can be used to buy things in the store or at Superstore. When staff is available they are friendly and courteous. Since this store is in the Edmonton City Centre Mall there is no washrooms in the store. There is 2 floors of store and entrances inside and outside. I guess the store is like a really large 7-11 a convenience store with a pharmacy.

I generally have a great experience with the staff at this location. They are always quite friendly and helpful. Athena in the cosmetics department is a delight! She offers prompt assistance and is friendly while keeping a light presence but not hovering.Update few days later: beauty manager Erinn is so awesome as well. She made some great product reccomendations that I am super happy with and was prompt to refund me the next day when I was accidentally charged twice for something and even added in a little free gift:)The cosmetics department here is overall a win.City centre sucks to work in so props to all of y'all ❤️

Why do they close the mall entrance? So annoying having to walk past all the homeless people to get inside. Two entrances in the mall and both are closed when the store is open. AND THEYRE PHONE NEVER WORKS!!!

One of the most uncomfortable shopping experiences I've had in a while.This is the Shopper's closest to my university but not my local. I won't be going back. I came in the store to use the post office and purchased some snacks. On my way out I noticed all the cosmetic gift sets and came back in for Christmas shopping. I'm very particular when I buy cosmetics, so if it's a product I'm not familiar with I pull out my phone and look at customer reviews before buying.Apparently that makes me very suspicious? I already had a friendly staff member ask me if I needed assistance. Soon after I found gift set I'm interested in, so I read up on the products. The store was fairly busy, but out of every one in the store I guess I looked like the biggest shop lifter present because security stood over me the entire time.I stood there longer than 5 minutes and security never budged. They didn't even hide what they were doing. It made me very anxious about if what I was doing warranted being treated like a criminal. I already bought something. I had a purchase from another store. If they didn't want me on my phone in their store they should say something, because it felt very intimidating. I got so fed up I told a woman in the cosmetics department and she directed me to the store manager.I understand that it's City Center. I also understand that stores need to take loss prevention seriously. But regardless it should not come at the cost of the shopping experience. I'll stick to my local store, they've never made me feel unwanted.

Either they need to train their staff efficiently or else stop ignoring the line ups. I had a lady helping me with the returns, in spite of me requesting her to let me use the card for a refund, she was denying because the card number didn’t match the number on a receipt. I as a customer told her that if its not the same card it would automatically decline, but she was like no it will go back on this card thats why we need to see it first. Later her senior came and told her that the number differs because i might have used the tap, which was the case. This whole thing caused a line up behind and i asked cashier to help the lady behind me first and she said no its okay. After that she forgot to have me sign the receipt and called me back, which made that lady in a line so mad that I had to say sorry to her and she for some reason got mad at me. I mean those other workers who clearly saw that the cashier was struggling and there was the line up they could have hopped on to one of the tills. But no they chose to ignore the entire situation.

It'd be nice if the store was actually open the hours it says it is online

Haven't had such great vaccine experiences in a very long time. One in each arm, hardly any pain even in the worst one as I'd predicted, and very little pain going into the skin. Highly recommend if you don't like needles. And I have fibromyalgia so this is an extra star.

Beautiful place to stroll around and shop in Brewery and Unity Square. I love Shoppers. I love this store and the staff but there is a huge need for restricted security. Each time I went shopping there was an angry person shoplifting. Just scary all the way to the lanes . This area is beautiful I love to walk around but I get hesitant other times because it's when the standbys are showing up.

Grabbed items from three for 5 aisle. Went to the cashier. Showed up $2.19 per items. asked the staff. The staff went to ask another staff. And another staff came to grab the item to the back. I showed them where I picked up the items. A staff came out told me oh those are $2.19 as priced on the screen… they spent 15mins to find out something that the self-checkout already told me. Staffs are clueless and undertrained here. I’m not looking for price check I’m looking for the explanation of why there is a discrepancy from the tag and the check out screen…