Allstate Insurance: Thunder Bay Agency

Difficult to get ahold of anyone after they get you as a customer. If you decide not to renew your term with them, they will take a full payment from you anyways and send you a refund check in the mail

Just spoke to the worst customer Rep ever.. very unhelpful!

After 35 Plus years with Allstate and no response to my phone calls and email I thought I should share my experience.In 35 years I have never missed or been late with a payment. Last month I had a breach on my bank account and the Bank locked the account that was set up for automatic payment to Allstate. As it is a secondary account I did not notice that the payment had not gone through until I received a letter from Allstate stating that my policy would be cancelled in 20 days if I did not pay.I immediately called to get this sorted and the person took my CC# and applied two months premium. I asked if the monthly payments would continue and I was told someone would contact to set this up.After a week no one called. I managed to contact a local agent and he said he would have someone call. Another week went by and no call. I called the local agent back and was then informed that my policy was cancelled for non payment. When I told him I paid it by CC he told me my payment had been refunded. I checked my CC and Sure enough it had been refunded. He told me someone would contact me.A person called me the next day and told they had cancelled my policy because I had payed the wrong amount and still owed $70.I explained that the person that took my payment had put in the amount and I gave her my CC# over the phone. It was not my fault that she put in the wrong amount.I asked her if I pay the $70 would my policy be reinstated. She told me they would have to reassess my policy first and this would take three or four days. In the meantime I have had no coverage for almost three weeks.I ended up calling another company to get a quote and they were happy to have me and my four policies.If this is the service I got after 35 years it's obvious that loyalty gets you nothing with Allstate.I am looking forward to dealing with a local agent that will take my calls and help me with my problems.CheersPaul Maydo

Terrible greedy company. They kept jacking up my rates for no reason whatsoever other than the bottom dollar. Even my family and friends are switching to cheaper, better alternatives. I saved over 66% in what I used to pay at All-State for insurance. Please find better services.

I wouldn't recommend using alstar for insurance they insured me for about a month an a half then I got a registered letter saying they were dropping one of my motorcycle for no reason other than inwas under 30 why did they insure me in the first place if that's there policy kinda crazy to me considering they only dropped one of 2 bikes

Randy Tsubouchi is the best insurance agent our family has ever had! He is always willing to work around our busy schedule and is ALWAYS on the ball with replying to our emails and phone calls. When we contact him with a new addition policy or question, he is always willing to assist in a very timely, friendly and personal way. Its comforting to know you are getting the best possible prices with an informative agent !THANKS RANDY!

Such a great insurance company! I wanted to wait two years of being insured before writing a review because I have had some interesting experiences with other companies but I can confidently say this insurance company is the absolute best to deal with.

We had a problem with our insurance policy when we are calling to customer service, so we decided to talk to an agent in the office. The front desk lady was informative and professional. Also, the agent helped us a lot, there were mistakes in the policy and she figures out and fixed everything for us, moreover, gave possible advice to reduce the monthly payment. We are so glad that we could solve this with the agent.

One star is to good for this office. Run away as fast as you can. These are truly horrible people.

Worst customer service around, try to make a claim no one answers the phone! tried the app, can't find your policy please call 1 800...and no answer. Funny there's always someone there to take premiums out of our account though. This is why they suggest to start looking for another Insurance company every 3 yrs.