FIRST ONSITE Property Restoration

You never know when you will be the one who has something major go wrong with your home. In an instant your safe place is thrown into chaos and you and your family are left scrambling because you have just been thrown into something you know nothing about. When and if that day happens to you make your first call to First Onsite. Not just because they know what to do, they have the experience and they know all the right people to call to take care of what ever physical disaster your experiencing. Call them because their competence is matched by their care and compassion.

They don't show up when they say they will and they don't return calls so have fun wasting your time preparing for nothing. Frustrating experience that still isn't over. No idea what is going on, haven't heard anything in months since they no showed for the second time. I guess they are understaffed but they don't seem to be doing anything about it. Unfortunately, this is the only vendor I can deal with through the Rely Network otherwise I would have gone somewhere else.

Huge shout out to these guys who taught me how to renovate my own house because they completely disappeared off the map!Special thank you to Jennifer Balzer who told me she would call me back the next day on 3 different occasions and didn't. We didn't even hear from her until after the payout was requested.Love that they are backordered on drywall" and couldn't even call us to discuss when they'd be able to come! Needed 6 sheets to do the repairs. Spent 7 months without insulation in the attic because of their low stock on such a crucial item. I noted that homedepot

great staff

Quick service boarding up a broken window due to vandalism. Following up with a glass company for replacement.

I would give them 0 stars if I could. Avoid at all costs. Extremely unprofessional and unresponsive. Was strung along for months only to find out they never contacted the adjuster to have my repairs done, despite what they had told me. Terrible experience.

I wouldn't recommend them to an enemy let alone a friend. My house burned April 24, 2021. I didn't get to move back in until July 1, 2022 after being told it would be about 3 months. The workmen the hired left a mess everywhere and did damage along with the damage they were fixing.It is now September 2022 and I am still waiting for the repairs to my deck and roof. I am also waiting for repairs to the items First Onsite damaged.I have been trying to contact my project manager for over two weeks with no success. I contacted my insurance adjuster (also sub par) to get in touch with my project manager. He notified her that I was waiting for her to call. A week later and I still haven't heard anything.I tried to contact First Onsite directly and I get a message saying they are out of contact.Have they gone out of business?

If their service is anything like their driving I would not recommend. Swerving all over the perimeter hwy, tailgating at 110 KM,all while on their phone. CHU 664.In a company vehicle.....really?