Princess Animal Hospital

We have recently moved our animals to Princess Animal Hospital and we couldn’t be happier. The care all 3 of our animals have received has been comprehensive and thorough. At each appointment, I have had the opportunity to ask questions and never felt rushed. The care shown to our dogs (especially our rescue who is nervous) and cat demonstrates the commitment and dedication of all the staff. I appreciate the information provided, timely appointments and the after care calls we receive.

I had to take my cat to the ER vet, and the staff were very reassuring and professional. They took such good care of my little guy, and kept me updated the whole way. I would absolutely recommend this vet for anyone looking for the best emergency care possible for their pet.

We had an excellent overall experience from the initial consultation through to the neutering surgery and post follow up. The reception staff, technicians and Veterenarian we interacted with were all very caring and provided an excellent service. We were most pleased with the post operative follow up, the care and concern was much appreciated. With over 30 years of Vet care we can't say anywhere was it's equal.Thank You All

Best animal hospital, with more then one location and working with different hours especially available times on weekends really helps with busy life we all have. The calls and email follow up are very thoughtful. I have only been with the vet a short time now and I'm glad I made the decision to switch my Zeke to such a caring vet.Thank you for your care and love to so many ❤Vicki / Wyatt & zeke

We used this vet for just over 4 years, for our Bernedoodle Eddie. We always felt that they were expensive and trying to upsell us - clearly this is a business first, caregivers next. Our worst experience came this past weekend, that ended with us having to euthanize our beloved boy who was only 4.5 years old. We went to PAH after Eddie was vomiting and lethargic for a day. After issuing a $1400 hold on my credit card, they completed an exam and an x-ray. The results showed a blockage, and Dr. Flynn went through our options, indicating that surgery would lead to the best outcome given possible complications of removing the blockages. Again, we were given a bill, this time of just below $6500 for surgery - the cost seemed huge, but our Eddie was only 4, and we didn't want our kids to lose their family pet and we had reason to feel it was straight forward fix. Eddie had to wait until the middle of the night for his surgery, and we received word that the surgery went well. The following day, it was one complication after another, again with what we felt like each phone call and next phase of care costing more and more money. The evening after the surgery, we got a final call from the clinic that Eddie wasn't doing well and that he needed another surgery to see what went wrong, and that they couldn't do it because the surgeon canceled on coming in, so if we went ahead with a second surgery, Eddie would be transferred. Either this, or euthanize. We made the hard decision to say goodbye to Eddie, after being concerned at affordability of a second surgery. When we arrived back to the clinic with our children to say goodbye to Eddie for the last time, they withheld Eddie from us, until we looked at the bill (which they already charged us with).UPDATE: we now understand after a conversation with one of the Vets who relayed information from the surgeon that the additional surgery would NOT have repaired the damage. We are now wondering why they offered this expensive option to begin with. If they did their due diligence and reviewed the notes, and spoke with the surgeon, they should not have offered this as it wouldn't have saved our dog, and only cost us an additional $6000+.

The reason for the two star review is because they did not disclose all costs associated with treatment and it costs a CRAZYYYY amount of money to have your animal treated here. They are extremely over priced, over $700 for one x ray picture is insane. Decent care and nice staff but they lack in the communication department. I will not be back, I would rather drive to Ottawa (living in Belleville now) and have my cat seen by her normal vet.

Amazing staff. Very informative and helped with how I should move my girl when she couldn't stand up up at all to get her in for care. When I called back they had even talked amongst themselves about options for me and let me know of a few services in town that could help in my situation if it was in the week and happened again, and even offered I check with a telemed to see if I could get prescribed something to make her more comfy before moving her there. Made me feel like they care and I feel more calm about the situation now too. Really appreciate all the help

I recieved a card in the mail today, that included my babys paw print, I bawled liked a baby as I am now typing this.Friday the 13th I had to make the hardest decision ever to put my 12 year old baby to sleep. Everyone there was so kind and so caring. Dr.Lang was amazing. Everyone there was. I want to thank those that were working that night, thank you from the bottom of my heart for being there during such a difficult time.

We had two dealing with Princess Animal Hospital with a very sick dog, Jade. Back in June 2022 was our first experience with the emergency vet. They were very kind and thorough. They explained everything very well and forwarded reports to our regular vet. Last week Jade took a serious turn for the worse. When they opened at 08:00am we called to explain the situation. We knew Jades time had come and they told us to come in anytime. They were extremely compassionate with all of us and Jade passed over gently and will be waiting for us at the Rainbow Bridge. Chantal was above amazing and her treatment of Jade in her last hours gives us comfort in our grief. I would highly recommend Princess Animal Hospital.