Hakim Optical GTA - Dundas & Dufferin

No greeting etiquette and the way they speak to a first timer is too rude and ignorant I’ve seen. Their way of engaging with a customer feels like they only want to milk money from customers with a rough attitude. Their frames on top are super expensive. Best if you can avoid

Really bad customer service. First time I went in to see if I could get a pair of frames sent from another location. A grouchy old woman barked at me to call myself. So I did in the store and her assistant ended up having to call back and help me anyway.Today I go in to pick up the frames and they were THE WRONG FRAMES, which happens, so I just told them unfortunately they were wrong (I ordered gold, these frames were red and blue...) they told me to call the original location and insisted that they were the right frames. I called the second location and the man repeatedly said well WE didn't make ANY mistakes" and kept suggesting I made a mistake or forgot my own colour preference. No accountability. No refunds. No help figuring out what happened. He got extremely offended that I suggested they made a mistake. So now I'm out $400 with ugly ass red and blue frames when I wanted gold."

Loving the staff and amazingly quick service.... Love my new glasses and my case! Finally found the store for all of my sight needs. Thank you Sundas Hakim and Highly Recommend this store

Ive been going for years and the staff here are amazing. Helpful and patient, no matter how many styles you try on (even if you want to try them all!!). Great service and exceptional knowledge.

I'm going to give this place 1 star because it's really as shady (no pun intended) as can be. At first, there's all the talk about $99 frames, deals, 2 for 1 deals, omg huge discounts if you buy 3 pairs. BUT they'd only tell you the price once you've picked the frames. Yeah. So I was trying those and those, and reconfirming, like really, if I buy these I get the other ones for free? Yes, yes. Ok great - I came for one pair, but of course, will take another, so really 2 for 1? Well, on most, we'll tell you at cash. Even if one is regular glasses and one is sunglasses? Yes, yes, we'll look at the cash. Ok, I'm still happy I'm getting some awesome deal, try on more frames. At the cash: ok, these lenses that you need are x, the frames are clearly not $99, times two glasses = $700. Like whaaaaaat? Why? Oh the frame, the lenses. How much is one then? $475 but will give you a special deal (of course there's more special deals"). So where's 2:1? Well

I have been coming to this particular Hakim Optical for almost 15 years. This is a great location with very friendly and professional staff. Elie is very knowledgeable and attentive, he's been my point of contact throughout all this time. I highly recommend them. Thank you for all your help!

My family and I have been going here for many years and have recommended this location to our friends as well. We have always received wonderful service, along with helpful information and recommendations regarding appropriate eye wear to meet our needs.

I bought 2 pair of glasses like 2 weeks ago, I went to a lot of places and everything was ridiculously expensive, then I went to this Optical and first of all they have so many frames and really nice looking ones, I got a nice deal and got basically 2 pairs of glasses at the price of one, one pair regular and the other one sunglasses, the frames are really nice and look great! The Doctor makes a complete and precise eye exam and they have a nice customer service in the front, if you're on a budget or you're looking for a nice frame this is a great option!

First time experience with Hakim Optical.The glasses are also not organized in any way. There was no mens or womens section, glasses were all over the place. I asked about a a pair of glasses I saw online and the person helping me couldn't find it.I selected a pair and was told that my glasses would take a week to be ready and I'm into week 3 now.I'm hoping the quality of my lens are good otherwise I'm bumping this down to a 1 star.

Extremely rude and unprofessional. I came this morning to order a pair of contact lenses and I was met by the rudest woman at the counter. I had just walked in to the store didn’t do anything wrong and she instantly was sour with me. Clearly did not want to be there or assist me at all. My mask was on the entire time yet she was telling me to put it on properly ( it was properly placed) and asking if I had my two vaccine doses (which I do). All I wanted was to order some contacts!! They were not helpful at all and told me to leave and bring my prescription next time. I take COVID precautions very seriously but it seems like they instantly judged me based on the fact I am a young adult. I would not recommend ever visiting this place unless you want to be judged and treated very rudely.