Gem Bijou
83 Reviews
- WednesdayOpen 24 hours
- ThursdayOpen 24 hours
- FridayOpen 24 hours
- SaturdayOpen 24 hours
- SundayOpen 24 hours
- MondayOpen 24 hours
- TuesdayOpen 24 hours
About the Business
Gem Bijou - where superior service is our motivation | Watches downtown Toronto Tissot watches Hamilton watches Longines Toronto RADO Oris watches Simcoe place Swarovski G-SHOCK Luminox Toronto
Contacts
Website
Call Us
+14163060359
200 Front St W, Toronto, ON M5V 3K2
Hours
- WednesdayOpen 24 hours
- ThursdayOpen 24 hours
- FridayOpen 24 hours
- SaturdayOpen 24 hours
- SundayOpen 24 hours
- MondayOpen 24 hours
- TuesdayOpen 24 hours
Features
- Delivery
- Wheelchair-accessible parking lot
- Wheelchair-accessible entrance
- Debit cards
- NFC mobile payments
- Credit cards
- In-store pickup
- In-store shopping
- Curbside pickup
- LGBTQ+ friendly
- Wi-Fi
- Transgender safe space
- Wheelchair-accessible elevator
- Wheelchair accessible seating
- Wheelchair-accessible washroom
- Repair services
- Gender-neutral washroom
Recommended Reviews
jonathan dosman
14.10.2023
Gem Bijou
Purchased a couple of watches from Gem Bijou and the customer service I received was incredible.I wasn’t a easy client to deal with if I’m honest and the service I got was top notch.I highly recommend Gem Bijou and can’t thank them enough for all the help.Thanks guys!
OP Noob
04.10.2023
Gem Bijou
On March 28 2020, I ordered a black dial Hamilton Khaki Field from Sam (Owner) through Chrono24. When I received the watch, it was defective as the minute hand was bent upwards and so every time the second hand came around it collided with the minute hand and the movement jammed. I reached out to Sam to advised me to send the watch back and that he would issue a refund along with reimbursing me for return shipping. The whole time he was never apologetic and even seemed annoyed and aggressive over the phone. I shipped the watch back and when he received it, I called him and he said that he no longer had any black dial in stock but he could offer me a white dial or a Black PVD version. I took him up on his offer for the white dial but then he said he would no longer be reimbursing me for the $20 return shipping because its a straight exchange". I'm really confused then as to in what scenario he was agreeing to reimburse me the return shipping then as in a return scenario
Jessica Rawlls
27.09.2023
Gem Bijou
Horrible customer service. My husband purchased a Swarovski necklace set for me and confirmed it with the owner, Sam that he can exchange it in case I didn’t like it. When he took it back to the store, Sam took the necklace back and said that he’s getting new stock so we can pick something new. Since then (more than a year ago), my husband has called numerous times and left messages. He had to call private so Sam would pick up his call and when he did he refused to give us back our money or choose a new set.UPDATE: The owner responded claiming that we ordered a custom ring which we never did. My husband called once to ask the price for a diamond but NEVER placed an order with him. The owner is going against his word and won’t give us back our money or what we actually paid for. There are plenty of other better and honourable jewelry stores in Toronto that I would recommend.
Parth Gaglani
13.09.2023
Gem Bijou
Great customer service. I called Gem Bijou for HAMILTON KHAKI FIELD MURPH AUTO H70605731 - with specialty box (Interstellar tesseract) . I was informed about the product in detail. The representative sent me photos of box/watch on my phone while I was conversing for my reference. I was guided properly for complete online order. The order was sent immediately for shipping..And Ofcourse, the watch is magical!! Eureka
Shadrach Jamespulle
30.08.2023
Gem Bijou
Ordered my first watch from Gem Bijou and I was very happy with the customer service and quality of merchandise. The team at Gem Bijou were more than fair and they sell high quality watches! I strongly recommend visiting their site or store for a great deal.I am looking at ordering my next watch through Gem Bijou soon!
Martin Trepanier
05.08.2023
Gem Bijou
Purcharsed a Mido Ocean Star 200 from GB and had a great experience. They have very competitive prices and allow you to make an offer which is a fantastic option. Will definetly return for my future watch purchases.
Anthony De Melo
31.07.2023
Gem Bijou
Found this Seiko that is hard to find and sold out at most places. I was skeptical purchasing from an online-only jeweler but the watch arrived fast and well-packed, authentic and brand new. Reason for 3 stars is their customer service. I tried contacting them by e-mail and phone to resolve a shipping issue but got no response. Otherwise I would purchase again from this store if they had better customer service.
Paya Tavassoli
25.07.2023
Gem Bijou
I have purchased two watches from Sam in the last 6 months. Oris Big Crown Pointer Date 80th anniversary, and a Longines Heritage Classic.I only wish I had met him sooner; I have an extensive watch collection and when I met Sam, he got to know me well. Sam is extremely knowledgeable, cares for his customers, and is genuinely a nice person. The customer service is top notch and I HIGHLY recommend Gem Bijou.
Ali Bhimani
22.07.2023
Gem Bijou
Purchased a custom ring from Gem Bijou. Worked with Sam (the owner) and he delivered exceptional customer service. Fair prices and quality workmanship. Extremely happy with the purchase and overall interaction. Highly recommend.
Abdullah Aboukarr
20.07.2023
Gem Bijou
I recently ordered a Tissot watch from Gem Bijou - not only was the watch at my doorstep in less then two days, but they also had the best available price from a Canadian Authorized Dealer.The watch then went on sale within a few days of my purchase. I reached out to ask if I was eligible for the difference, and customer service issued a refund within a few minutes.I highly recommend Gem Bijou and will be purchasing from them again in near future!
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200 Front St W, Toronto, ON M5V 3K2
Gem Bijou