NAPA AUTOPRO - York Auto Service Ltd.

My porsche has driven 3000km from napa auto service and the engine is noisy, I came here to check my engine, they took 6 hours and they didn't detect anything wrong, they said I can drive to Halifax safely Porsche dealer, but it only took 2 hours for the Porsche dealer to detect the problem and they said napa auto's unprofessional maintenance caused damage to my engine block. My backup camera is 20% invisible after their repair it is 80% invisible and they told me to change the camera.In the end, I spent $600 labor cost and it didn't fix anything, the damage to my engine block cost me $23000 due to their unprofessionalism.

Definitely the best place to take your vehicle in Fredericton. They specialize in Subaru and VW (or used to), but aren't limited to those makes. They've been the first place I call for any significant vehicle issues for the past 12 years.I recently had major mechanical work done which cost less than half what the dealer quoted. Excellent customer service and they stand by their work.Only con is that there is a significant wait to make an appointment, but that is more a sign of their high demand and reputation.

Always honest advise and awesome service. Over 15 years of doing work we never have issues.

Our son Anthony has a 13 bmw which had multiple issues. Took it to York auto for diagnosis and later for repair. The service advisor and the techs are top notch. 5 stars all the way. Highly recommend! Thanks guys. You’re the best.

Had our BMW serviced here. Great people, hats off to Ryan's great customer service. Did all the work we asked for at a very fair price. We will return with all our service and maintenance.

This review is long overdue but I want to point out that this is a great place to buy a vehicle. I dealt with Mike Hewitson and bought a 2016 Corolla S for my wife in April, 2020. At the time, every dealership in Fredricton I went to was handling Covid restrictons as best they could but unfortunately were not using common sense. The only way for me to drive anything was to purchase it first which is a huge gamble anyone with a brain would not take. I never met Mike or any of the staff from York but they very safely accommodated every simple request I had for me to confidently buy the car. When I picked up the car, I left the bank draft in my trade-in then hopped in the Corolla and drove away. Almost two years later and the car has not skipped a beat. Thanks Mike and the staff at York for the best vehicle purchase I have ever experienced.

I've been to York a lot recently and every time they've pulled through. I had an older car that began to run into issues and they were always able to get me in quickly and get the work done as fast as they could, doing what I needed when I needed it. Unfortunately the last set of issues I ran into was just more than I wanted to deal with, so I headed over to the sales department to look at buying a used Subaru, and within 2 days I brought it home. At the sales department, Mike and Lucas are fantastic, transparent, and work quickly, and in the service department everyone is fantastic. I really cannot recommend York Auto enough.

I'm going to be as reasonable as I can for this and not let their unprofessionalism and word move my opinion, however, this must be told. I have given them enough time to come up with a solution.My fiancé and I bought 2014 RAM 1500 (6 years old) with 140,000 on it from here before Christmas. Due to COVID-19, we were unable to go over to Fredericton from PEI to see it, so we took the dealers word on everything and paid full sticker price as it was a reasonable deal comparing it to others on the market. For the most part, they were awesome. Hats off to Mike and Lucas at the beginning. Awesome guys to deal with and they were easy to deal with at the beginning. I haven't really dealt with Mike other than one phone call, so we can leave him out of the rest of this. We were told everything was mechanically sound. There were some small body dents such as on the tailgate and on the fender from a rock. This was NOT a big deal to me. The truck is 6 years old; I wasn't expecting perfection. It hasn’t moved much since I bought it either as we have other vehicles.Fast forward to the day I got the truck off the tow truck. It was shined up, detailed and it was everything they said. Sadly, the inspection wasn't included with the sale for some odd reason and I have still not got it after I requested it to be scanned to me. Not a big deal. I took the truck to a local auto shop and they inspected the truck. Upon inspection, they found out that one fog light was out, a ball joint had some play and 2 of the manifold studs were completely broken off. Not a big deal to me again, I sound like a broken record. I was planning on putting LED's in it and the ball joint wasn't expensive. However, the manifold, I was completely upset with. I contacted Lucas, told him about it and gave him a quote. We agreed on a price but after complications with replacing it, it did come to more. I then contacted him back through email. He called me right away, he said he'd talk to Andy (the owner) and get back to me, this was a Friday. We never heard from Andy until 1.5 weeks later. It wasn’t a huge deal as we understand Christmas was around the corner and we didn’t want to be huge bother.About a week after getting the truck inspected, I noticed the driver's side was not getting any heat whatsoever and was blowing cold air. I took it to another reliable auto shop where my mother-in-law works, and they determined it was the blend door actuator. The blend door actuator was indeed faulty, but we faced a bigger problem, the heater core. The heater core replacement is not cheap with labor. We're talking over $1,000. We notified Lucas, and he did not sound very happy about it. I didn't care, they just sold us a truck with problems they never told us about.Andy called up my fiancé's mother as we've both been extremely busy with the business and notified her that Lucas didn't tell her the extent of the details which is very unprofessional. He did send the heater core through NAPA but is currently still refusing to pay for labor. I never received a dime of my money back from the manifold either, which we agreed on earlier. The owner is very rude and said my fiancé's mother fabricated the quote, which she didn’t. She was indeed giving them a deal compared to a local Dodge dealership. I was personally going to take my business here through my own business as we do like to add to our fleet. After this encounter, I will not be taking anymore of my personal business or company's business to this dealership. They have been nothing but terrible after we faced problems not even a week after owning this vehicle. Yes, I understand the truck is 6 years old. However, we were told that everything was mechanically sound, and we would face no problems.I am now discussing options with our lawyers and we will be fully involving the New Brunswick DMV into this. This is completely unacceptable to happen to buyer.

York Auto Service Ltd took me in when no one else would, even though they were booked solid! I was broken down on the TC Hwy, and Matt said if I could get the car to him he would get someone to take a look. I dropped my broken down car off at 5pm, and at 10am the next morning Matt called to say my car was fixed! Unbelievable!!! My advice to you is, if you live in and around the Fredericton area, you can't go wrong by making this your garage of choice. Thank you Matt and crew for helping a fellow traveler out! Your the absolute best! -David MacDonald, Riverview, NB, 2022

I gave my car here 4 times for the same problem. I followed every single thing they said. Still the same problem with my car persists.