Harbour Cities Veterinary Hospital

Honestly, all the doctors here are wonderful. They are timely, knowledgeable, responsive, and attentive to each pets needs. Staff is helpful and cordial. All around great experience.

I was in last week for my new cat Molly getting her booster shots and general checkup after adopting her. The receptionist was very nice and the Doctor was very informative and nice as well. Nice smooth process. I've been to this Doctor in past with our older cat who died 3 years ago, she was very nice than as well allowing us to call her when it was time for her to go away and she saw us right away no delay. She is a very caring Doctor.

I have been going to Harbour Cities Vet for years. They are my trusted animal clinic and I would recommend over and over. All of the vets, techs and staff are so kind and compassionate. Love this clinic! So grateful to have them in my Dartmouth neighbourhood.

I love bringing my two cats here. As a first time pet owner I’m super picky about where my cats go because I want the best possible care for them, and these guys hit the mark. The vet remembers who we are every time we go, and it makes it feel very personal which I enjoy. You can tell that the staff here are dedicated and love what they do. I have never once felt nervous about leaving my cats there for procedures. And I like to be able to budget my expenses, and every time I ask they’re very transparent with prices and other costs and I very much appreciate it. I won’t be taking my pets anywhere else

Unfortunately, after being a client for over a decade, I had to cut ties with this clinic, and find a clinic elsewhere.There has been an influx of newer desk staff in the last couple years, and they are the most rudest, inexperienced young staff I have ever met. Any time I have voiced a legitimate concern, they would become defensive and very disrespectful towards me. They just really need some more training when it comes to communication in my opinion.Upon voicing my concern in regards to their behaviour, they would become even more defensive and point at their poster on their wall, which still confuses me, as they are the ones being inappropriate to begin with. I have the right to respect, as well.I have always enjoyed my experiences in the past, but I just don’t feel it’s the warm, welcoming environment it once was.The last visit I had, the staff actually had me in tears with how insensitive they were being towards me. (As well as not apologizing for their error) I hope no one else has to go through this.Please harbour cities, do better for your future clients, and for your inexperienced staff.Added comment: Harbour Cities would like to discuss the above concern after submitting this review, but I have already in person and on the phone, and the response was “you are more than welcome to go somewhere else”. So I followed their advice, and did just that. I no longer need a resolution as I took their advice to leave after a decade.While reading other reviews that provide constructive feedback, Harbour Cities response is passive aggressive as you can see if you were to read them as well, and they have had communication concerns noted from other clients in the reviews. Not one review did they apologize for their behaviour and/or errors, but rather noted they are sorry for the clients “feelings from the event”. (Passive aggressive)There are wonderful courses and resources available for communication, (I provide my own staff with the resources and they excel in communication), I highly recommend investing the time with your staff in accepting constructive feedback, and not using the respectful workplace sign as a crutch to treat clients with disrespect who have had sub par experiences.My new vet clinic is warm, inviting and the staff go above and beyond for their clients. Their communication is also respectful and assertive. No aggression and no passive aggression like Harbour Cities staff.Plus my dog LOVES her new care team!!! ☺️She’s a senior dog and I can now focus on her care in her final years, rather than deal with combative desk staff each time she needs to seek care. It’s been a much smoother and enjoyable experience since leaving Harbour Cities. I only wish I did it sooner. ❤️

Made an appointment somewhat early for a vaccine date. No problem, no charge , see you when its time. Always what is needed, calmly and effectively. They have cared for several dogs over the years.

I love the veterinarian team at the Wyse Road Harbour Cities Veterinary Hospital....from start to finish, I felt like they really care about the animals, and they have great 'follow up'...which I really appreciate.

Very kind and professional. The vet gave some really helpful advice for helping our cat with a move.

incredible vet staff! i took my beloved cat here about a month ago and no complaints!! they even called to make sure he was adjusting well to his new medications.

My cat had his annual appointment, and they treated both of us really well. They even found arthritis in his hip that he had been hiding from me, and now he uses medication that works for him. He is more like his old self.