Herzl GMFR

Very rude and useless humans sitting at reception... Doesn't have basic courtesy to talk to public calmy.. Then who the heck told you to keep a board outside saying open to public. Get some courtesy to talk politely with patients first..

Worst experience of my life. The nurse from 911 took an appointment for me with this clinic as it was close to my apartment. Having back issues, I was barely standing. When I went the receptionist was extremely rude and insensitive. No help was offered, nor kind words even though they could clearly see how hurt I was. When I was about to pay for the fees, she told me she only accepted cash and smiled. She saw how hurt I was and just said « yeah sorry you cant walk but we only accept cash ». I decided to leave and not get treated there. You should do the same.

The Herzl Walk-In Centre is a covid-compliant, clean, and secure clinic. I have benefitted greatly by using their health care services and wish that more money would funnel into educating, training and retaining people who work in healthcare.The Herzl Clinic is part of the Jewish General Hospital and has a teaching element. Meaning that, the nurses, doctors, and residents are always sensitive to providing the best clinical outcomes for patients. Teaching hospitals are fantastic. The fact that the toilets, corridors, and lifts are clean and safe suggest that the Jewish General Hospital does not neglect their porters, security, or cleaning staff, which is an excellent thing.

My girlfriend has been trying to find a doctor for a while and finally this showed up. We checked the reviews but braced ourselves either way as we needed the help. But! All fears were unnecessary. We got there on time, talked to the friendly receptionist, sat down and within minutes had a nurse take her to the back for a quick checkup and taking a sample. Once done, we waited not more than 10 minutes to be with the Doctor, who was meticulous with his questions, answers to our questions and made us feel well listened, cared for. He got the sample analysis scheduled and said we'd get the prescription sent to the pharmacy as soon as possible. Two days later, it was there.Outstanding service through and through. Will definitely return

Be assertive if you believe you have a physical health issue especially if you have a history of depression on your file or else it will be solely attributed to stress and you will be recommended to a psychologist rather than a specialist without getting to the bottom of the issue/receiving a diagnosis.

I had an appointment at 3:00 and i showed up 30min earlier just in case. Even though I was early they were taking patients without an appointments and without respecting my appointment. I left without seeing a doctor as I waited an hour after my appointment and had other stuff to do. Won’t spend the whole day waiting for them taking other patients even I had an appointment. NO RESPECT FOR TIME.

I went in for a blood test to test for something that I may need medication for. It has now been 6.5 weeks and no results. I was originally told the results would be available in 24 hours. Then, when I showed up in person to ask for my results, they said it would take 3-4 weeks. I then waited 4 weeks, and started calling almost every day. The problem is, the only option here is to leave a voicemail. No one actually answers the phone. You have to beg them to upload results onto your portal. Not only that, but I received a rude message from one of the nurses essentially telling me to just calm down and wait for my results. It has now been almost 7 weeks and I have no results. This is beyond ridiculous, and the nonchalant attitude I'm given when asking about my health is very concerning. I urge you not to go here.

EDIT: I had to return for the third time to the clinic just to get my results, a week after getting my x-ray. HUGE waste of time.I had an ok experience here. My first observation was how indiscrete the secretary was - asking every patient who signed in to disclose what the nature of their appointment was, and then asking them to say it again louder (which of course the entire room overheard). It also would have been nice to know before arriving that regardless of when your appointment is scheduled, they triage patients so you will be seen at any time during the afternoon, evening, or morning. I was seen 1 hour after my scheduled appointment. The doctor was really nice, but she forgot to specify on my requisition form what kind of X-ray was needed, so of course no X-ray clinic would see me and I had to go all the way back to Herzl to get them to complete the form. I wasted a lot of time because of this small clerical error. I also still have not been called back by Herzl re: the results of my X-ray.

Your better off with a vet clinic! At least they'd treat you with more care and patience. The DR said I had 10 mins for our consult and that he's not supposed to mention more than one issue to be treated and that all my other issues are not urgent. I wasn't even allowed to voice my frustration. Blood tests, access to results and off you go with that information into the abyss.