Farley Windows & Doors

Tried for weeks to get two simple brackets for my windows. Calls and messages went unanswered high delay in emails poor second hand websites where nothing worked. Had to order on Amazon and pay outrageous delivery fees to get on time due to all the time wasted through Farley company. Owner of multiple properties and won’t ever use them in the future

I had Farley windows installed in my home last year. Amazing windows!! They are so well constructed. I read a lot of these reviews and it seems to me that the problem is more with Home Depot! Just sending my opinion.

I bought Farley winows abt 14 years ago with the understanding that they had a ifetime warranty. This is not the truth. Farley winows were bought out by KP and they will not honor any warranties. I now have two winows that i cannot open because of broken parts. Contacted KP an they don't even know who i can contact to try and buy parts. So if you have Farley windows or are thinking of buying them be wary of KP's warranty. Will never buy this prouct again.Since one is the lowest I can give them that is what i will do it should be zero stars

In the United States, Farley is sold through American dealers. North of the border, Farley is sold through Home Depot Canada. The critical reviews below seem to be involving the warranty process through Home Depot in Canada. Americans like this one are happy with Farley' s lifetime warranty, design and performance.

I replaced all the doors and windows with a Farley brand....purchased through Home Depot.A huge mistake!The windows (double hung tilt) dont slide properly and are very difficult to lock.But the biggest problem are the flimsy screens.They are so warped that you cant open the windows without letting in any and every insect.I called them ....repeatedly...and suffice to say that their customer service is not helpful.Oh and the patio door no longer opens.This company doesnt oven deserve a 1 star rating.

Just received my window ordered at Home Depot. Tried to remove the screen for the installation. Would not come off. Went to home depot and they had to force it to remove it. They requested a service call from Farley. The reply was it could take up to 21 days. Never again. Lucky its a small basement window. Its my first and last Farley. Poor service. I will wait to get it installed. Otherwise, they will probably blame this on the installation!

New home purchased in October. Over the winter experience condensation and actually had ice when temperatures dropped. Slider missing parts and panels are crooked. Crank out window is crooked and doesn’t seal correctly. So every unit has issues. For a month we were told a technician would come out but then nothing…week after week. After pushing on the builder I received a call directly from a Farley representative stating they have experienced systems issues….for a month? So now we’re a priority for sometime in April. We’ll see, but after listening to several excuses as to why we have condensation I’m concerned we will not get resolution of our issues.

We just put our new patio door in and went to close it and the stationary door blind slide is on the right side rather than left , thus we could not close the door fully . Gal at Home Depot where we bought it said , go home and figure it out .. really what a crock .Finally after an hour talking to manager he said go do whatever it takes to close door . Now it won’t work at all . Been on phone 6 hrs with KP windows no answer or call back . If this is service , !!!!

If I could review this company without a star I would. Farley windows boast a lifetime warranty and that was why we chose their windows. Dealing with this company for their warranty has been a nightmare. We bought our windows through Home Depot. We initialized our need for replacement windows November 28, 2017 through Home Depot. The form was filled out and faxed to Farley Windows that day. After numerous visits to Home Depot( all documented) we still do not have replacement windows. As of June 27th, almost seven months after we started this process we still do not have our windows. We have been told on numerous occasions that they will be two weeks. I would think if a company says they will give a lifetime warranty they should back up their policy. This has been a nightmare! We are in need of more new windows and it is guaranteed that we will not be purchasing Farley Windows.

The Farley casement window I ordered at HD does not close properly. The latch gets caught on the frame as you close it. It was installed level and square with no pressure points from shims on the frame. We tried removing it and reinstalling it, no luck. Even when it wasn't installed and sitting on the floor, it still catches on the frame. Unfortunately, we couldn't return the window as it would back up all the other trades to complete the project on time. These windows are poor quality. If your project is time sensitive or you expect a better quality window, then you should consider using another manufacturer that can get it right the first time. Also, the supplied" screws needed for installation were missing. Called Farley and asked them to mail me the missing screws