Heritage Lane Builders Inc.

Heritage lane builders build our dream home one year ago . Great builders After a year and half of living in the house we have no cracks or other issues with the house.Their customers services are great!!!! I phoned them for our sun pump wasn’t draining well and they came right away to fix it

Heritage Lane Builders built our new home and it was an incredibly easy experience! The design team was so friendly and helpful! We also recieved possession on our possession date!! Highly recommend!UPDATE: we had the most amazing experience today with the Service Manager Keith! He came and took a look at some issues we needed to fix and promptly had us scheduled in to get them fixed! I felt heard and I would definitely recommend this builder based on the phenomenal experience we have had with the service team!

Heritage Lane Builders has been fantastic to work with. From our very first experience, sitting down with Doug & Kelsey for selections all the way through the build with Marshall and Cory. There were minor hiccups through the way (as expected) but Heritage handled them with grace and ALWAYS made sure that we were looked after and happy. Overall I would say we had a fantastic experience with them.We love our house and I would definitely build with Heritage Lane again.Thank you to the entire heritage team for your efforts.

Great experience. Super friendly, lots of attention to detail, flexible and fair.Great trades and strong built house! So grateful to have chosen to work with them. I strongly recommend them.

We worked with Heritage Lane to build our home in the fall of 2020 and felt the whole process went super smooth. They were accommodating, prompt with email replies and sharing ideas when it came to interior design and decisions, and ultimately built our home exactly as we had hoped it would turn out! Marshall was exceptional and was a huge help in terms of finishing choices and home ideas. Thank you HL for your continued help with anything we need after our one year has come and gone - we will continue to suggest your company to our friends and family if they are looking into a new build!

Purchased a heritage home and moved in couple of months ago. At time of purchase we decided to have the basement finished also and was advised that the basement would be completed to the same standard as the main floor which had mid to high quality laminate. We discovered at one point they were going to carpet the entire basement which they first argued with us about until their own realtor confirmed that she had a text from them that they will complete to same standard. Obviously because the flooring was more expensive than the carpet they tried to get out of it. Then the flooring originally ordered was no longer available which was 4mm thicker than what we have now although apparently even though the different flooring is thinner it was more expensive for the builder. So we move in and we noticed when walking up and down the stairs the trim was too high and hurt to walk on. It was obviously for the original flooring which was to be thicker. We told Cory this on first walk through that it hurt to walk on and he just dismissed it as if that was normal. Well go ahead a month and already tripped twice on the edging due to it not being flush. I brought this up with Cory again because this is a safety issue and that obviously the project manager did not adjust the spec to the new flooring. Cory said it can take a long time to get fixed but eventually will which again is still a safety issue and no concern for the clients well-being ! Jump forward a few weeks and finally after living in the house for 2 months they get to finishing the bathroom in the basement. There still was no toilet sink vanity and needed to be painted. Not convenient having guests stay in bedroom in basement. So the toilet etc gets installed then two painters come from PG painting. I went past them at one point noticing they weren’t wearing masks and found out later they are not vaccinated. Minutes later my partner working remotely from the basement could hear coughing and sneezing repeatedly. She called me upstairs informing me and because we have a baby in the house that was born premature we were concerned and it was upsetting. I contacted Cory to tell him I want them out of our home while showing symptoms. He spoke with them and they said it was just allergies or something. First of all if that’s the case if they were showing any symptoms at all they shouldn’t even have been in our home. The female who was coughing left and waited outside while the male said he could stay and finish the job. We said no because they should get tested working so closely. I told Cory they can come back after showing negative covid test or prefer they got another company to finish the job. Well he said very casually that people do still cough and sneeze and people get the flu all the time. So I realized what we were dealing with and our safety was not concern of theirs being anti Vaxxers. He said he will have Peter the painter come back the following week but he won’t be tested or even suggest he get tested. Shameful! So yes eventually the non coughing painter returned and as you will see the attached pictures a disgraceful job. I then messaged Cory again saying unacceptable and want it fixed but no way same painter back again. He responded that that’s who they contracted and who will return for that and future jobs. Also made us feel hostage to this poor workmanship irresponsible painter because heritage refuses to use someone professional. We are very unhappy with this builder and DO NOT Recommend!

We decided to buy a heritage home in March of last year. Construction was completed on time in October. We are very happy with our new home and the build quality is great. We have had a few minor issues, but they are quick to respond and address anything we've found.Ashley was fantastic to work with and made the process as stress free as it can be.I would highly recommend heritage as a builder! My only major criticism would be the realtor they use. He collected a hefty commission and did not bother to meet us at any show homes. Once we decided to communicate directly with heritage rather than go through their realtor it made things much smoother.

Heritage Lane Builders built a house for my family a year ago. It was on time and I really like the quality of the construction, exterior and interior. I did not have any issues with them before, during and after. Marshall was so helpful to find exactly what we want for our interior. Also, I like Heritage Lane's customer service, easy to reach and they really want to help you when you have any problems or questions. I highly recommend them.

We bought our house in March of 2021 and got possession on Nov 5 2021. It was such a thrill to watch our house go from an empty lot to the house of our dreams. The process was easy starting with a meeting with Marshall (who is amazing) to pick all our finishing touches. He offered great advice and recommended color schemes that went with what we were looking for. We then went to pick out our flooring and cabinets. The entire process was exciting as this is the first time buying a new build. We had a couple little set backs which delayed our possession by a couple months but they got us in just before the first winter storm! The finishing touches are absolutely amazing. From the bevelled edge corners to the coffered ceiling. During our walk through there were a couple minor issues that Cory got fixed right away. We absolutely love our new home and would use Heritage Lane again in the future!

Heritage Lane built our home and we highly recommend them! Ashley was so helpful with the design aspects and found specific pieces for our kitchen that we had requested. The house was ready on the original possession date with no delays, and all of the work is of great quality. Thank you!