Shoppers Drug Mart

The pharmacy went downhill. The wait time is at least 15 mins to pick up a prescription even though there is only one person ahead of you.Very disorganized, so many staffs are working there, but they don't want to help you. Lack of caring, lack of customer service.

By far the worst experience I’ve ever had. Submitted a refill online, expecting it to be filled in a day or so. Never got a response. So tried to call. Waited on hold for 15 min before I hung up and went to the store. I was then told that online takes 48-72 hours because it comes from a computer in Ontario…. Must be the slowest computer ever. I was told by the pharmacist that it was faster if you called…except they are too busy sometimes to answer the phones ( their words not mine) in 2023 online refills, on the phone refills or in store refills should be the same turnaround. If you need to upgrade the tech, do it. If you need more staff, do it. Once I complained in store it was done in 5 min. The prescription was literally 2 boxes they had to slap stickers on. It is trying unacceptable to wait 2-3 days for an online refill.

Another trip to this pharmacy, and another bad review. Placed my prescription order over the phone, eight hours before I showed up. I was told 3 hours on the ohone Never got an alert. Went into the store after the eight hours asked if they were ready, she said they were ready, then went and got boxes from the fridge and had the pharmacist fill them right then and there then I got the alert. While my weight was not long, my prescription was actually not filled. They just filled it when I arrived. What would’ve happened had I not gone into the store?

There was a lady with white hair working up at cash who was extremely rude. Unfortunately I did not get her name tag. She was a bit shorter and a little plump. I have never experienced a person be so degrading, disrespectful and cruel, especially when we were nothing but nice. My girlfriend was with me who also works in retail and was in utter shock at the attitude this lady had towards us. The energy was so negative in this store. The makeup girls were very nice and helpful and were very positive and professional. If only the rest of the employees could be more like them. Long story short, we will not be returning.

Worst pharmacy! I tried calling there numerous times of day to find out if they received my prescription from my doctor to avoid driving down there to be told no. I get that it can be busy, but when you let it ring for 5 for 6 minutes only to have them pick up the phone and hang up is a little frustrating to say the least. No matter if it's early morning or late afternoon I seem to never be able to get through. Also... 2 days to have a prescription filled seems ridiculous. I think it's time to take my business elsewhere.

Terrible customer service. I stood at the checkout lane while 2 employees stood behind the counter talking. Neither acknowledged my existence. I understand if you’re busy, but a simple “ we’ll be right with you” goes a long way in customer service.

Really awful customer experience at the pharmacy. It almost feels like the pharmacists take pleasure in torturing their customers. I had to wait in line for 15 minutes when there was just one customer in front of me, after that I was told it would take 30 minutes to fill the prescription. Then I came back after 2 hours and I had to wait again in the line for 20 minutes and then I was told it will take another 15 minutes to pick the prescription.Lack of empathy for customers is their hallmark. Customers who are in pain or suffering don't need more torture from these awful pharmacists.

Awful no one answers the phone I get there the medication isn’t ready they have given me someone else’s prescriptions several times now and mine to someone else so pretty sure that’s huge liability and patient confidentiality breech. It is absolute disorganized chaos. I’m sure it’s not the staffs fault and whoever manages or owns that place is clearly failing at patient care and not giving their employees and environment they can properly do their jobs in because the system now is not working the worst things I’ve ever seen in terms of patient care. I was so patient over the years with them but had to switch locations because it’s gotten so bad I never write reviews but it had to write this one avoid this place

I did my prescription refill request Wednesday. I really needed my medication so I called today to see if it could be ready any sooner than Friday. The pharmacist had it ready for me for pickup half an hour later. I’m so thankful. Thank you, pharmacy team

Put in a prescription 48hrs ago. Go in after NOT receiving a text update to the person up front saying the entire system is down. When I ask why mine isn’t ready considering it’s been 2 days… she says that the system has BEEN down for two days.If this is the case there should have been notification as my medication I am reliant on. Furthermore, it should have been ready anyways. Her solution when I asked was to “call later” so this pharmacy has 0 problem putting peoples health in jeopardy and does not provide a solution otherwise. A joke.And update as a warning. System likely won’t be up for a few days I have heard