ECCO Park Royal

Went there just last Sunday to buy a pair of shoes that caught my eye. A floor worker named Daniel really helped me out while also taking care of two other customers. He brought me all the sizes that I requested and when I was undecided between them, he gave me specific details on the shoe's appropriate fit to help me decide.Most workers I've seen, during a busy time, often leave you alone after doing the bare minimal of getting you the size you needed. Daniel, however, checked back with me with relevant advice in-between helping other customers. And all of this with a friendly attitude and a smile indicative of taking joy in helping match the proper products with the proper people.Big credits to him. I wouldn't have bought the shoes I did and would've browsed other stores first if it weren't for his great service. Another worker named Shedi also very nice.By the way, the shoes are great. It has a clean, classic design and is a joy to walk in. The price point was also very reasonable. I've seen competing shoes reach prices of $190 or more with similar designs in Pacific center. I got my sneakers for a decent $149.To brief, I am a happy customer. I love this pair of shoes.

All of them are nice and respectful and Parisa is really a helpful person.

Perfect and friendly customer service. The staffs are very polite and helpful.

I have the Track 25 in the Bison colour. They are amazing! I shoveled snow recently and was wearing these shoes. My feet stayed warm and dry the entire time. This has never happened in the past even when wearing winter boots. A big thank you to Hendry!

Wonderful helpful service. Beautiful stylish quality and comfortable shoes.

So pleased to find ecco shoes here in Vancouver. I have some pairs that I brought home from the UK and they are the best shoes I have ever owned, bar none. After many, many miles of walking my favourite and most well used pair are well worn and still waterproof !

I love the girl who works at that storeShe is kind caring and has the best customer serviceHer name is Shadi

I visited this store lately in Aug. 2019. I found it terrible! Dirty, messy with a very impolite store manager. Never come back again!

I like their shoes. I went there for a pair that can wear for long standing hours at work. The gentleman there gave me a pair to try and l am telling you it was an amazing feeling that it removed the pressure from my knee and back. It was a quiet pricy but rather to buy that instead of changing my shoes every 6-8 months!I also got a pair of insoles for more support on the arch. In general l had a great experience in this store. Staff was nice and so informative as he knows what to offer. I tried other shoes and l finally hands up for the first offer he gave. Store was clean snd organized. I was told the shoes has 1 year of exchange warranty. However l dont think l need an exchange as after trying and changing lots of different shows , l finally find my pair.

For ten years as Ecco's customer, I bought an Ecco shoe from this store. After half an hour of walking, it tore naturally. (See the photo) I went to return, but the store manager did not accept it.Never trust this store as an Ecco representative store.