Barry Hamel Equipment Ltd.

I would recommend Coast Welding Supplies & Rental where customer service is a priority.

Tate the shipper was super helpful today and very polite. I was considering going over to kms tools but with his help I've decided to use Barry hamel for my gas needs now.

I am very impressed with the service department. I purchased a welder at an auction that was faulty. I brought it to Barry Hamel. Once the technicians looked at it they realized that they had seen the same machine in the shop and it was shot. They helped me provide proof to the auction company that this was the case. Al, the service manager was very helpful. I was able to get a refund thanks to Al and Barry Hamel.

They got my welder in asap, had it fixed & I picked it up in less then 24hrs. All the staff were polite & helpful. If I lived here they would be my number 1 choice for welder repairs & welding supplies. Highly recommend

I would like to share a legitimate review about a family business which I trust and have a good relationship with. Barry Hamel and the employees are wonderful people and their experience and knowledge in the welding industry is second to none.

I made the mistake and took my welder in for repair, they took 7-8 weeks to have a look and by then I realized it was my welder plug having issues and not my welder, by the time they had a look at my machine they came up with a 2600$ part it needed, but failed to mention what it was. I would not recommend this place to an enemy. The repairs will almost always cost the same as a new welder. Don’t waste your time or money! Now I’m curious to see if my welder comes back working…

I called in to ask about the status on the my welder repairs and some lady answered. She was super unhelpful. I asked if i can get the status and she said 4 weeks, and i said that was strange because somebody said that they would look at it the next day and call me back. She wouldnt transfer me over to service because I didn't have a name of the person who was originally helping me out. I was put on hold for 15 mins then she called me back and said somebody would call me back today. lol ridiculous

Professional welder. Been using these guys because they are close to my house. But their refill prices are more expensive than anybody else. And their customer service is not that great. I just exchanged a cylinder and it has a company's name on the cylinder. They also charge $6 for Regulatory Compliance fee on top of the $66 to fill up a 125 cylinder. Complete rip-off. They were reluctant to accept a special they had on their website. In this day and age you should know what's on your website.You are not priced competitive. You are 30% more than any other gas supplier. To put a coat of paint over a company's name so your customers have their own bottle is not difficult to do. You chose to take the easy way. More profit! Thank you for the generic copy and paste reply. Shows how much you care about customers! I will not refill or buy any supplies from Barry Hamel again! I recommend that people follow. There are way better suppliers that care about quality and service!

I order supplies and different gas cylinders from Barry Hamel on a regular basis. My main point of contact is Amanda, who is always very helpful. On a number of occasions, she has explained product variations or given me details that increase my knowledge and allow me to make more informed decisions. Whether I need to set up a delivery, a pick-up or get pricing, Amanda always responds quickly. I have also dealt with the shipping department and the drivers and found them all to be helpful.

In response to the recent experience related to vehicle issues at the parking lot, Steve Curr, the General Manager of Barry Hamel, Coquitlam branch would like to provide an update on behalf of the Company.Steve was physically present at the office during the time of the said incident and was closely monitoring the whole situation over the CCTV and even came several times to the front desk area.For the individual’s claim on the so called ‘worst experience’ we would like to reconfirm that no prior consent or request was made to use the parking lot for repair, which is a private property of the company allocated for the customers of welding products including medical gases. The statement that the individual was ‘outside the parking lot’ is an absolutely misleading. All the employees at the office had seen that the car was parked at a handicapped spot on a side-wise manner and thus blocked the parking lot for others to arrive in. After seeing the car, our respective inside sales representative went outside and requested to move to a standard parking stall as it had blocked the handicapped parking lot and wrongly placed. But he refused and started confronting to our sales rep. No sign of ‘swearing’ or ‘racism’ was shown by our sales rep. At one point, when the individual declined to move out at all, our sales rep took the tire iron inside the office reassuring that it will be given back if he moves his car to the standard parking stall. The individual called the RCMP and our sales rep moved inside the office.Surprisingly the individual at one point came inside the office, confronted with our sales rep and said that ‘he has COVID -19’ and hoped that our official should also have the virus!. All of our colleagues inside the office were shocked and appalled by the rude behavior of the individual. After a while, the RCMP appeared at the spot and after investigating the incident advised the individual to leave the parking lot immediately.Barry Hamel is considered as a one-stop shop for welding and gases products throughout BC since 1954 as a registered first nation company with utmost honesty, integrity, trust, and mutual respect. We are well known the industry for our close relationship with the customers; from large government clients to individual small fabricators - all are highly satisfied with our very knowledgeable and multicultural employees. We are committed to ensure our values and continue to keep our image in the market. At the same time, we want to reemphasize that any attempt to shatter or distort our reputation or image to the market will be handled carefully according to the law of the land.With best regards and warm wishes. Steve Curr.