Eternal VR - Arcade & Party Lounge - Birthday Parties, Team Building, STEM Learning, etc

Came for a 10th birthday party. We were the only patrons. The poor host (mom of birthday boy) was in tears with frustration. She had a party room but was made to empty everything out and clean up midway through the party. She was unable to participate or enjoy her sons birthday. My thought was maybe there was another party coming.. not the case, we were the last patrons.Half hour before party was over, employee ripped the head set off of one of the children without warning stating that the time was up. We were confused, there was another half hour left. The other employee looked frustrated and said that time was up. It was only when we insisted she check she roudly said “oh” , rolled her eyes and said we were right. Did not apologize for ripping off a headset off a child in the middle of a game. A lot of confusion and frustration was felt. Very rude staff who clearly couldn’t wait to close up before checking the party booking.Definitely would not recommend. We are an easy going bunch and came to watch the kids have a great time. We all left literally confused and sad for the birthday boys mom.

When booking this establishment for my son’s 10th birthday I feel I paid a premium. At a price tag close to $500 for two hours of VR game time for 7 kids and use of a party room for 1 hour.Unfortunately the service was nowhere near premium nor acceptable. Tiana was extremely rude to my wife and our guests. We felt completely unwelcome from the minute we walked in the door. They did not have enough staff to manage all the kids gaming experience. We felt very rushed and the staff did not have a proper record of our booking as they wanted us out 30 minutes before the party was supposed to end. I doubt this business will last given the terrible customer service and attitude of Tiana.

Went for a bday party, staff were engaging and always available. Party room is an ok size, but preferably not for adults. Max 10 kids and the parent host and if adults 8 max comfortably. Staff were observed cleansing thoroughly after the use of the VR equipment. Washroom is gender neutral and 2 private stalls. My son throughly enjoyed it and would fo back again. Alot of game choices to engage to engage the kids.

The employee present was very kind, helpful and informative. He was able to get us started and made great suggestions. The place itself was clean and inviting, and there was a good selection of games.

Celebrated my Son's 12th birthday here with a group of 5 boys - they had a blast!Perfect location just off highway, clean and spacious place, tons of options for multi-player or solo games/experiences, great options for various age groups too, the staff are engaged and always there to assist and great package options for groups/birthdays.All the boys had a great time!This was our first VR experience but it won't be our last ... see you again soon EternalVR!

If there was a rating option of 0" I would give that for this place. Came for my son's friend's birthday party and left very unhappy! The female staff that was working today was very unaccomdating and showed us alot of attitude. When we were taking videos of our kids enjoying their VR session she said "don't take a video of me" in a very rude tone...even though we weren't taking her in the video. She also rushed us through the whole event by telling us we only had one hour in the party room. Seemingly the birthday function we attended was the only event that evening. The host was rushed to clean up and take all the party items out of the room right after the cake cutting. Looked like the staff wanted to rush us out of there as soon as possible! We had to then bring all the food

We hosted our son's 9th birthday at this venue last weekend. It was a great experience! The facility is new, modern, and clean, and it is conveniently located right off of Hwy 401. The venue has 12 VR stations, which worked out perfectly for our party size. Even some parents stayed and tried it out! The game selection was current and all the children were able to try numerous games (including some multi-player games). The owner and staff were absolutely wonderful! They were busy the entire party, ensuring that the children's needs were being met. This was the first time that all the children had tried VR, so it was a new and memorable experience. For our party, we started with 60 minutes of VR, followed by about 45 minutes in the playroom (we had it booked for 60 minutes but the kids were too excited to try more VR), and then we finished with 30 minutes of VR. 2 children did feel a bit motion sick (e.g. dizzy) in the final 15 minutes of VR... possibly because they had just eaten. However, the staff handles the situation effectively by giving the kids a break with a comfy chair. And they have a large selection of board games in case anyone wants to have a break from the VR. Overall, it was a great time and I would definitely recommend this venue.

Hosted a party for my 9-yr old and both kids and adults had a blast! The arcade is spacious, clean and well equipped. Thank you, Abida and team for the great service!

I’ve been trying to book here for a few weeks. I went to the site to book but was told I had to call in. Called during operating hours and nobody answered. They also don’t have a voicemail set up. Called again 4 times over the course of a week and never got a response. Finally got through to them this week and booked a spot for the weekend. Then I get a call today saying they never booked us, despite our appointment being less than 24 hours away. Very frustrating and unprofessional experience. I wouldn’t waste my time.

Since my 2 boys 7 and 9 year olds are the ones who come here (I just drive them) I'll let you hear the review from my 9 year old:Eternal VR has very good quality headsets, has a lot of games, they have starter games to get to know VR, the employees are helpful when you need help, they have sitting waiting areas so daddy can hang out on his phone patiently, they have nice party area for birthdays, that's all I can think of.My kids love coming here. Every time they are awarded with good behaviour or good marks at school, their only request is to come to Eternal VR. Also staff is very accommodating.Highly recommended.