Simulation 1 Systems

Was extremely happy when I had to process an RMA through them. The manufacturer was not easy to deal with, however Simulation1 met my every needs and exceeded them to avoid a very long turnaround with the manufacturer.

Love these guys. Just ordered my handbrake clubsport v1.5 this morning and my order is already processed and heading for shipment. I called to confirm a few things, the person who answered the phone was very knowledgeable and friendly. Amazing experience! Awesome shop!

What a great experience. Reminds me why sometimes it’s just so much better to go support the local stores. Go shake some hands, ask some questions and grab your stuff. Share some chit chat and feel confident about your purchase rather than leaving it all up to the online shipping experience. While aesthetically it becomes very obvious upon arrival you’re not walking into Best-buy you’re also not confronted by employees that aren’t even into electronics, when and if they’re around when you need assistance that is lol. I was informed that the location is currently undergoing some renovations so in my experience I wasn’t greeted to the full potential of the stores space. However it truly is a cool space and store for a community of people into this cool niche thing!! “Teddy” running the joint greeted me at the door after buzzing me in. We exchanged pleasantries for a moment and I let him know exactly what I wanted. He checked his stock. Gave me the total. I paid him and the whole transaction was really quite quick and refreshing most importantly because it didn’t come with a barrage of fake inauthentic comments or any extra costly barriers of entry to someone like me, obviously new to his store, trapping me into buying things I don’t need. This happens far too much when shopping in a store for a new thing or hobby. People recognize fresh fish and pounce for that extra cheddar. In all I dropped $4000 here and I’ll go back because simulation one has my trust. More importantly after the sale was made I stood outside with “Teddy” as he helped to load my things ( totally awesome as I have a tiny car and he helped me fit everything ) with me and he offered up some great information on the product I had just bought. It was a little brisk outside and he could’ve cut the conversation short. After all I could just go home and find out the hard way it’s on me now right!?? but in that moment despite being somewhat reserved initially his true character showed as he didn’t have to go to the trouble of helping me out the way he did. One might think “of course he did you just spent that money” but truly these days people don’t care after the fact. It was awesome and I truly hope this guys business does fantastic going forward. It’s the little things. I go out to shop for the experience and this was just great I’ll be doing my sim racing purchases through this store for now on :) thanks Teddy!

Read through a lot of reviews and did a lot of online research about my products before contacting and purchasing items from Teddy @ Simulation1. I am not someone to give reviews in general, but in this instance would like to set some of these reviews straight. The no-return policy is definitely a challenge, especially given these are mass produced and sold items, that are in high demand. That being said, the rest is irrelevant. Teddy was knowledgable and helpful on the phone, and offered in store pickup. Shipping was available as was payment via card, but it was cheaper and easier for me to pickup and pay cash. Prices are 5-10% cheaper than big box stores for identical products, which makes sense not to offer credit card transactions (at a cost to the company). Will be a repeat customer in the future and continue to support this Canadian business bringing US Products into Canada, with a fraction of the import, shipping and duty fees!

Started on a Logitech wheel and was looking to go to the next level in my sim racing adventure. Googled around and came across Simulation1. Called and Teddy answered and with just a few questions on his end steered me in the right direction (no pun intended:) I was a noob getting into higher end sim racing gear but Teddy was nothing short of amazing knowing this and guiding me on what to get and implement it all with no sense of arrogance you sometimes get with people in niche product segments.Everything was well priced and shipped to my door in a few days. Could not have been an easier buying experience.This is honestly one of the best investments I have ever made! Yes for some it’s just a game and that’s fun for sure, Teddy will get you going at a reasonable price and you will have a blast! But if it’s more than a game to you and you are a serious driver and think about it as a tool to get better for the real world they have you covered there too.

Great selection of products and amazing customer service. I had issues with my Fanatec products and knowing the time it takes to have them sent in for repair service, Teddy went above and beyond to work with Fanatec to get my products replaced asap. Definitely will be a returning customer !

I buy all my racing sim stuff from here. Love it. Will have to drive to Markham soon and visit the store front! Keep up the good work

Guys,Don’t waste your time going elsewhere best bang for your simulation dollar here! I tried different ways and believe me these guys are top notch. Knowledgable and always ready to help! Buying from simulations1 means you’ll get the help experience and more importantly, a warranty with your product, don’t waste your time buying used.By the way, I recently purchased the DD1 podium and wow highly recommend it!Game changer.Carlos

I have purchased a good number of items from Simulation1. My experience has been nothing but great! Huge variety of sim gear and Teddy the person I have dealt with over the last 2 years has been super helpful and professional. If you’re in the Ontario, and don’t want to deal with the long lead times and big shipping/duty charges, I would recommend looking these guys up.