Hudson's Bay

After years of no improvements to the store's atmosphere to attract shoppers, the Bay in Medicine Hat had a facelift"! It's been modernized and looks great! After they iron out a few glitches

We visited the Bay on 3rd July 2023. We often use the Bay as a shortcut to get into the Mall and due to the notoriously high prices don't stop. However yellow signs posted showing $9.99" etc. really caught our attention. There were some really astounding deals to be had on clothing and housewares we bought quite a few things and we were so happy to shop in the Bay for a change. The staff were great

If I could I would give them 0 stars don't buy from Hudson Bay if you expect to receive your purchase in a timely fashion!! This is the worst customer service I have ever experienced I purchase a sectional in April and my order has been delayed 4 times!! I have yet to receive the sectional or any sort of compensation for said sectional! The first time my order was delayed Hudson Bay gave us a courtesy call to notify us as they should! However every other time they have canceled our delivery to delayed they didn't find it necessary to notify myself or my partner leaving us to sit at home and wait for a sectional that will not show! Between the two of us we have lost out on thousands of dollars in income!! BUYERS BEWARE this company does not care about their customers time or money!!

Terrible customer service in the furniture department on boxing day!! Ladies at counter had a line up and told people to go to furniture desk to be helped quicker, we get to furniture desk and big long haired blonde lady comes up and very rudely tells us to go elsewhere as they were doing a furniture order and would be a while. That lady needs an attitude adjustment. We dropped what we were going to buy and walked out. We will not be back.

Went to check out opening day at the new Zellers portion of The Bay. It a was clean, bright, fun and exactly what I’d expect from a Zellers. I think I missed Zeddy though!

I went in Monday to find some dress clothes. There were no sales associates in or near men's wear. It took some time to find one but when I did she was helpful and we found something in my size.

Always nice to go through The Bay. You can find good quality and some good deals.

Surprisingly over priced for winter wear. Found exactly the same gloves in another store for literally 90% lower price. Sad. I don't understand how they can stay in business driving away customers like that.

We just had a great experience with Kristen up at the tills, she was so helpful doing a return for us and was very knowledgeable. We had grief with a item and had to exchange it, painless and easy.

Incredibly clean. Staff we dealt with recently have all been knowledgable and friendly. Prices for the quality seemed about average. Large selection and choices of almost anything you want decor wise.