CAA Store - St. Anne's

I called CAA during office hours to get travel health insurance for an upcoming trip. As I only got a recorded message, I left my name and call back number.Next day nobody called back. I called the office again only to be told somebody would get back to me within 3- 4 business days.Really?I escalated this to CAA leadership head office explaining my request. Only to be told they’ll try to get someone to call me back within the day.At the end of another day, nobody got back to me.As a CAA member, is this the kind of service you provide to your members ?

Good service. Low cost passport photo services. Half the cost of walmart photo center. All the employees were very friendly.

Dropped in to get an international drivers license. In and out very quickly. Staff was awesome. They were friendly and very helpful. They have a store with suit cases, clothing, and various travel items. Highly recommended!

We visited the St Anne's location to book for our trip to the Maritimes. I had called ahead to make an appointment as well as ask a few questions to be well prepared for our meeting. At that time I asked about car rentals and there was no mention of them not being available. I mean how can you tour the maritimes at your leisurely pace without a car rental?At the appointment the agent told us that there are no car rental available and that I should've been aware of it as the person I spoke with relayed that information to us. (She didn't) She defended her coworker by stating that she was an old vet working there for 20 years and she know what she is doing."She took a call while we were there

Hi I just received another letter from your firm dated June 8, 2023. i received the first letter May 31, 2023 saying that my renewal is coming up July 15, 2023 and please remit payment by July 15, 2023. I want to renew my Policy Number : P000288681thus I sent you my post dated cheque for the full payment. If you did not receive my cheque please let me know.Thank you,James Moir

Thank you to sir Andrie who help us and save me last night, You are one of a kind. I really appreciate your wounderful work

I went in to pick up my online order. Staff was masked and so were customers including me. Gives me comfort. The staff person at the desk opened my very large box to enable me to repack to carry my items. She also gave me a bag for two very large items. Excellent service once again from CAA St.Anne's Store.

This is a great place to get all sorts of travel products, travel maps, travel insurance, and very experienced travel agents as well.

Booked a staycation for September. Had to cancel because the 3rd party company that CAA used to book hotel booked the wrong package and the hotel would not honour the package we paid for. Cancelled a month before the staycation date (well within the cancellation period) and I never received my refund. I reached out to CAA to rectify the situation and the CAA rep told me that I will receive a refund within 2-3 weeks. 4 week went by and I still didn't receive my refund. I reached out again and rep said they are working on it but ultimately it's the 3rd party company that needs to refund me. It's been almost two months since I've cancelled my staycation and I have yet to receive a refund. As a CAA member I am extremely frustrated and will not be using CAA in the future.

Trying to get an insurance quote from these guys - it's like pulling teeth, call and call and try and call again and chase after them. They are either severely understaffed or don't care...