COACH

Bad experience, someone was holding a phone, speaking aloud. seems like showing items to the others on some platform. it was really interrupting! ruined my shopping experience!

Great place for shopping

I've made one purchase recently and am planning on returning this week based solely on the exceptional customer service I received. I want to highlight store sales person, Natasha, for her cheerful, approachable demeanor and attention to detail. Her enthusiasm for my own regarding an item certainly enhanced my experience and her product knowledge sealed the deal. The entire staff are pleasant, the environment, warm and inviting and the products are arranged in such a way to captivate. Great shopping experience!

The worst coach store i have ever visited. I have visited this store several times for various reasons. At every visit including today’s, i meet up with staff members that are not conversant with their own products or know how to handle clients. Today, I could not help but notice that Lisa the manager is unwelcoming towards clients and does not seem interested in greeting customers or do a check-in with the customers like the other coach store managers in Yorkdale or Eaton. I honestly feel that this store needs some serious training to be at par with the other coach stores.

That’s why they have this kind of reviews because people who work in this store don’t have any respect for the customers they don’t deserve the job it’s 8:55 and they are already closed from at least 8:50 they are just doing the closing of the cashier and preparing their things to go home it’s not fair for the customers to receive this kind of treatment if you are closing before the hour at least change the website page and put the time you closed is 8:50 or 8:30 the lady who is doing the cashier out was counting the coin like 100 different time making the exactly time to turn off the lights at 9 pm this is horrible please don’t go to this store make sure this people learn the lesson. Also the person who told me they are already closed I can bet she is the manager so that make my perspective about this store worse

Best experience so far, staff was very helpful and provided us with water. They wrapped my girlfriends gift and made it look very nice. She was impressed. Thank you coach

Re-writing my comment as it was removed. I’ll say it again: bad customer service, associates laughed in my face about a return I was making based on the scratches the employees made themselves. Didn’t make me feel good as a customer to shop at this specific location.

My daughter and I walked in to browse and my daughter liked a bag for me and we decided to purchase it. Beverly started advertising as most sales associates do in all shops which is fine, however trying to sell us the bag from display is not okay. My daughter asked for a new one from the back and it took Beverly and Judy over 5 minutes to check stock. Judy looked surprised that we asked for a new bag. During this time more people came in browsed and left. We paid and asked where our bag was we were told it would be out in a few minutes so we waited I noticed a male bring it out so I thanked him he ignored me and walked past me to a customer who was the same ethnicity as him and since that is also what all the employees were, thinking she bought the bag. That is very biased since he clearly differentiated between us and walked over to her when he saw me standing and talking to Beverly who had cashed me out. I think his name was Dave but not sure anyhow I love the bag I got BUT after making the payment and getting the bag we were told it is Final Sale" that is wrong a customer should be made aware of this before your associates start adverting products and pushing to make sales and earn their commission. They seem biased but at least unlike the customers they like I did not walk out empty handed learn to treat all customers the same."

I had a very pleasant experience with the Coach staff!!!

Store is clean. Very friendly staff. Super professional and good atmosphere.