Enova Power Corp. (Formerly Waterloo North Hydro Inc. and Kitchener-Wilmot Hydro Inc.

I'm a bit surprised to see so many negative reviews about their customer service, I have always had a great experience with the agents on their line. They were patient, helpful and understanding with all my questions and inquiries. Setting up an account with them was pretty easy, however navigating their website was a bit confusing at first.

If they didn't have a monopoly on energy in this city, they'd have gone under long ago.Horrible spotty service, power spikes, surges, outages, all daily occurrences where I live.Nothing you can do about it either, they're the only energy provider, so no wonder they have no incentive to improve.I'm to the point of buying solar cells to remove myself from the grid, but even then you can't fully cut ties with these crooks.

Fast effective service!I recently required maintenance on my power line heading into my house burried in my backyard. They came within a day to begin work. They also did an excellent job landscaping the ground back to normal after.Great job!

Worst customer service found ever. Since April, I am getting issues of either getting billed for 2 months or not getting billed for a month and then getting 2 months of bill. They had some correction in the date on which I get billed and auto debited monthly.I called them almost every month about the issue i am facing and every agent keeps saying, It is resolved now

Enova is not recognized by my financial institution. I not sure how to now set them up as a bill payee???

Worst place ever one outage in region and it took them 5 hours to get their it was one pole that broke because it was rotten good maintenance on behalf of you your system could of allow you to redirect power in less then then 1/2 hour instead they had a guy watch the pole our money at work

Bailey welcomed me and was so helpful, concise and made the entire signing up experience a breeze. I was so worried about signing up as I haven't got a history of payments, but Bailey explained my options, gave me all the information I needed and followed up with a delightful, informative email. Thank you so much Bailey! This is a great example of EXCELLENT client service!! Keep this girl around please - we need more just like her!!

We just purchased a new home and they cut our power within a week and a half (we haven’t even moved in yet). They cut our power on a Thursday night and I setup the online account and called Friday multiple times (6 times and different times of the day) and it goes to “please stay on the line” and there’s no audio from the other side and no one answers. I called back and chose to report an outage, same thing, no answer and it stays on hold. Lastly, I went to their website to report an outage as we have a big winter storm today and there’s a link to press and report and outrage, it then says “woops that link does not exist”. Total failure of a company.

Brutal, was told by customer service that they can not change the name on an account, a new account would need to be created. $30 to create the account, 3 minute phone call lol.

They close around 1:30pm even though the hours are 4pm on google. Their mail box is full and no email is on the site to leave your concern to be contacted.It took 2 months to set up a new account due to an administrative error and instead of amending it on their end they make you re enroll for an account and puts you at the end of a queue for new accounts which takes for ever. They are not able to back date and causes issues between tenant and landlord.Very horrible service. They must be severely short staffed which os odd for a hydro provider who must make more than enough covering a highly dense area to have staff on site or from home working. They do not handle their accounts efficiently or in a timely manner.