American Eagle Store

Rude and ignorant manager! Turned her back on me, after raising her voice at me, as I explained (quietly and calmly ) there was no sign indicating where line up BEGAN. Take a breath! All other staff kind and courteous. Aug 26 th 4:00 pm

I often pass by this location while browsing the many clothing stores inside Stone Road Mall, but it is rare that I enter American Eagle. After my most recent experience I would be surprised if I ever find myself inside this store again in my lifetime.It was a relatively busy afternoon when I walked through the crowded retail space and staff members seemed to be feeling overwhelmed. I don't often find employees in this store to be particularly helpful but I would, at the very least, expect them to be polite to customers. This was certainly not the case on this particular occasion.A rude staff member working at the checkout counter demanded that all guests line up in a specific formation, which was extremely illogical given the scarce amount of space to walk within the small store. The employee seemed short tempered and unnecessarily demanding for someone tasked with being the face of the store's customer service experience. A word of advice, don't accept a job in retail if you are unwilling to deliver an enthusiastic level of service to those supporting your business financially. It seems rather counterintuitive to be rude to those attempting to spend money in your store.

They have great deals for jeans and prices are reasonable too. Service was great.

Bought a few pairs of jeans from here, great experience. Amazing staff, each time I’ve been there they have went out of their way to make me feel welcome and to help me with any questions I have! Love the staff so much here

Change room floors were disgusting. Couldn't believe the amount of dust and dirt were on those floors.

Dropped by this location tonight to inquire about an online order that i had placed for in-store pick up that got randomly cancelled. The male associate (I did not catch his name) was so helpful, his whole approach of 'let me check if it's here and if its not we will fix this' was a relief in this hectic busy season. Great service.

The service at cash was terrible, the two girls working Feb 6th (sunday) were rude and didn't seem to care about customer service. I bought 3 pairs of jeans that cost over 230.00 and they had a sign buy 1 get 1 for 50% off. People be AWARE of the very SMALL print that says select styles only" !!! What a joke

Came in last Sunday and the staff were not friendly and helpful to customers. When I came to the lady who is the staff there to ask about prices for stuffs that I chose, she just walked away and told us that another staff will help me to check out. But when we line up, The staff just look at and ignore customer. They let us wait at the wrong line without saying anything until another customer told us. Manager should train staffs about customer services so that customers are happy to shop here.

Busy store but staff are quick to help, especially with returns.