Sandman Signature Ottawa Airport Hotel

I recently had an incredible experience at the Sandman Hotel in Ottawa that far surpassed my expectations. From the moment I entered the hotel lobby to the day of my departure, I was treated with exceptional care and attention. Every aspect of my stay was flawless, and I can't praise it enough.Although I encountered a minor inconvenience during my visit, with only one elevator in service which almost made me late for a red carpet casting show, I approached JADE at the front desk feeling frustrated. However, she proved to be understanding and took immediate action to let me know issue has been already addressedm. Her outstanding customer service ensured that my stay remained wonderful. I genuinely believe that every hotel should have someone like her.I would like to express my heartfelt gratitude to JADE for her kindness and for going above and beyond to make my stay memorable. I will definitely choose the Sandman Hotel without hesitation in the future.

When i arrived to the airport i called the hotel for a shuttle and they arrived within minutes. The staff were friendly and helpful especially Sophia at the front desk. The rooms were very clean and the beds were so comfy. The restaurant next door was superb. I even enjoyed the music played in the lobby. I will Definitely return again. Sandman is amazing!!

I stayed at the Sandman in Oct 2022 and it was amazing! The rooms were perfectly laid out and very clean!I had to call back to the Sandman to get some assistance on March 30/23 and I spoke to Ahmed at the front desk. Ahmed was very helpful and he had a great sense of humour as well! Great friendly service that was fast and actually enjoyable. I would certainly stay at the Sandman again!The room was great! Living room was immediately as you walked in, then a hallway with a kitchenette then the bedroom at the back of the room. This was spectacular as we never heard any noise in the hallway at all! Very clean rooms.

I would highly recommend this hotel to anyone looking for a memorable and stress-free stay.The hotel really look good, the lobby was beautifully decorated, and our room was clean and well-maintained.I had the pleasure of experiencing exceptional customer service at this hotel. From the moment I arrived, the staff went above and beyond to make me feel welcomed and comfortable specially the guy that was the manger he’s Middle Eastern for sure, his name was sam i think with the Indian girl that was working with him.I was impressed by their willingness to go out of their way to ensure that my stay was enjoyable we had a great interaction.It's clear that the staff takes pride in their work and genuinely cares about their guests, something we don’t see everyday actually.Our room was super clean, nothing to add as I Mentioned, chop restaurant was super good, we ordered our food and they delivered it to us right away.the night was pretty quit and comfy.I will for sure consider coming back here!

Bathroom had quite a bit of toothpaste stain… staff was friendly and accommodating. Not fond of the air freshener that is used in the main areas, elevator and hallways. Overall pleasant stay

I am delighted to provide a glowing review of the manager and staff at the hotel room. From the moment I arrived, I was welcomed with warm and friendly smiles, and the exceptional level of service continued throughout my stay. They went above and beyond ensuring that my room was always clean and comfortable. Their attention to detail and dedication to customer satisfaction truly sets them apart.I was also impressed by the hotel's amenities Whether I was relaxing by the pool or enjoying a delicious meal at the hotel restaurant, I felt completely at home and well taken care of.Overall, I highly recommend this hotel to anyone looking for a truly exceptional hospitality experience. The manager and staff are truly amazing, and I cannot thank them enough for their kindness and professionalism.

This hotel is located close to the airport. It is more dedicated to overnight stays. Has a nice restaurant for dinner only. I would go across the parking lot for breakfast instead. Really not any amenities inside the hotel. It's looks like they are building up restaurants and shops in the area. The room was ok but the climate control was uncontrollable. Only one elevator was working which wasn't an issue except for morning when all the airline staff were trying to get out and the cleaning staff were trying to get there large carts from floor to floor. They do have there own airport shuttle which is convenient for those late night flights.

Taleb was incredibly hospitable and made a great experience for us as newly weds. He made sure we were well accommodated; it felt like we were home. The hotel is clean and quiet in a very convenient location. Would definitely come back again

Great location. The staff was friendly and very helpful. The room was beautiful, the bathroom was breathtaking. I have never seen a shower like that in a hotel before (wish I had it at home) loved that there was a balcony that I could start the morning with a cup of coffee or wind down at the end of the day on!

I travelled to Ottawa for a quick trip and it was my first time staying at the hotel. The hotel shuttle picked me from the airport within 15 minutes of calling. I arrived earlier than the stipulated check in time but the staff were able to eventually get me a room. They were patient, courteous and very helpful. The hotel is located in a lovely area with many restaurants around for dining options. Overall I enjoyed my stay and I would stay here again when in Ottawa. Special thanks to Mridul and Lovely, who went above and beyond to ensure that I had a lovely stay.