Hi-Way 9 Express Red Deer

Easy and affordable great to deal with, would get 5 stars but driver didn’t believe that the strap with the window was mine and didn’t wanna give it to me

A giant rock came off one of their semis on the highway and hit the windshield of my brand new vehicle, causing a large crater. I got the driver to pull over, and he acknowledged fully what had happened and gave his name and unit number without hesitation and the company phone number to call to talk to (which was very much appreciated). I called and left a voicemail (as it was after hours) and no one even had the decency to call me back and speak to me about it. So unimpressed, how hard is it to pick up a phone for a two minute conversation?

Gold star service both Jamie and Kyle went out of their way to deliver a TV that another company was unable/unwilling/to incompetent to deliver.

Had one of their trucks proceed through an intersection when they didn't have the right of way. Very dangerous action. Called their office and let them know.... but it felt like it was a brush off based on their feedback.

I give them 0 stars for this vendor. They picked up an order I returned with Costco and have proof of the tracking number and Costco is stating it wasn’t picked up. Horrible service and they steal your items so you don’t get your refund back! Very disappointed in this vendor!!!

Wow, due to Home Depot order being royally messed up, I have had to see Hi-Way 9 guys a few times now. All I can say, is what a great way to represent their company. Such nice guys and they made my frustration much less. The last guy had to deal with very heavy soggy boxes, and he did it with a smile. Thank you Hi-Way 9 Red Deer! (Blackfalds) You rock!

What seemed to be a busy day from what I saw, staff was friendly and helpful in a timely manner! Even with the amount of freight on the dock, it appeared well kept and organized. Shipping charges were slightly above average, but you get what you pay for!

Our company has weekly deliveries from Hi-Way 9. Their drivers are always pleasant and helpful unloading and cleaning up pallets when they are done. They have always gone above to resolve any problems or concerns.

This is very bad company to work with, They get our liquor around early morning and they are about 10 minutes drive, we asked them hundreds of times to deliver it early possible. but they will never come in time rather show up around 5/6 pm, and they know that we close at 9 pm and we have to put away 4/5 even more pallets away in that short time. A few months ago we spoke to sam and we were told to take away a bad review in order to get our liquor in time (one of our liquor cases was stolen in past & of course we gave a 1 star review, case worth $255, since that we count cases). We took away the review just to get delivery in time and forget everything, they delivered nicely for 3 weeks and again ridiculous delivery service started which is going for months. You call dispatch and they have no idea what is going on !! driver on the other side will say she is loaded of work and driver is always in bad mood for that !! We do not know how a company of this standard is able to get contract from a prestigious group like Connect logistics!!