Dollar Car Rental - Halifax Westin Hotel DLE

Don't believe everything you read. This place is amazing the staff are wonderful. The cars are top rate as well as the service. Located downtown in the Westin I highly recommend this place. Very thorough and wonderful to deal with. I read some bad reviews but they're absolutely not true. I rented a car for 3 weeks and they did everything they could for me. I give them a 10 out of 10. Great service, wonderful cars and their price it's number one.

Amazing helpful and pleasant staff! No pushy upsell...just presented facts about insurance etc and then continued to provide amazing service. I had to drive to Moncton during a snow event and they were very helpful and made sure I had a great vehicle. a great experience and I wouldn't hesitate to rent from them again! by far the most positive rental experience I've had in a long time.

Terrible service. Arrived on Tuesday July 25th morning, had a reservation and was told I had to wait “30 minutes to an hr” as they did not have cars available. This was at 7am, so I was one of the first customers of the day. The employee showed no interest in assisting. Ended up renting from Hertz. Hadn’t rented from Dollar before, will never rent from them again. Obviously their planning and coordinating group doesn’t care about their customers. I need a reliable rental company on trips. This is not the one. I have NEVER had a car rental company tell me they don’t have cars and I have been renting cars for 25 years now for business travel.

Arrived at the help desk 10 minutes before my reservation, rep asks for my credit card and license all straight forward and what i'm used to, but then asked for my cell phone number and calls me right there to make sure I gave them the right number. Then as they are punching in my license # on their system she spend 15 minutes doing that with no update but says she has to call her supervisor. Turns out my license what showing 'incomplete' and tells me I won't be able to rent the car today. Only after me saying there is nothing wrong with my license does she try one more time and *bam* no issues. I'm pretty sure they were typing in my license # the whole time. They also asked my age because they said I was about to charge you extra for being under 25..." not professional at all. 30-40 minutes later I was on the road with a 90% full tank of gas. After I filled it later did I realize there was about 100km of range lost cause the tank wasn't filled. I phoned to say I'm going to fill it how I saw it

Terrible service, rude staff, over charged by $300 took hours of circular phone calls to try and get money back.Rented a car from Hertz/Thrifty/Dollar through the Steele Chevrolet (see THAT review too) dealership for repairs on my truck.Got the $40/day price from dealership plus $200 refundable damage deposit. Was charged $522 the next morning and have spent 2 hours working through rude associates, unhelpful automated answering services and the United States to get nothing back so far.

Not sure if we got lucky or if people are just less likely to leave a positive review about a car rental place, but it was a super smooth experience for us and the staff were really friendly and not pushy with extra insurance, etc.

Rented a car from them today. Or at least tried to. When booking the car a week ago I read through the terms and agreements 7 times to make sure I was eligible to rent from them, all was fine. Fast forward to this morning and we arrive at Dollar, which is inconvenient to find by the way. They opened at 7:30AM and we arrived at 7:40AM and not a single clerk was in sight. They eventually showed up 5 minutes before our rental booking at 7:55AM, and didn't even acknowledge us. When we approach her she takes our licence and tells us after a call to her manager that she cannot rent to us due to a restriction on the licence?? We told her that it says nowhere on the site that people with restricted licence would not be able to rent from them and that we would like a refund. She said she can't do anything and if we listed every restriction we can't rent to the list would be pages long" and gives us a number to a third party to call and discuss with them. Fine. We're annoyed but she can't do anything. We call the number and she takes our confirmation code and tells us she can't issue a refund cause the rental expired 11 minutes ago! We tell her we showed up for the rental and that they are refusing to rent to us and she basically tells us tough luck and if we wanted anything done that we had to file a complaint! So this company has us jumping through loops and has charged us the full price for a car they can't give us and refused to acknowledge that it says no where in the terms and conditions about restricted licence!Don't rent from them. They're rude. They're taking advantage of a 22 year old couple who just wanted to go home for a week cause we live over 400km away and charged us 150$ for a car they won't give us."

Don't book! Much better to go with Avis, Budget or Enterprise. I've never had any issues with Enterprise or Budget and I've rented a lot of cars (not as much with Avis but never had an issue). I think Enterprise is the best and most professional. Save yourself the hassle, do not book from Dollar Car Rental.

Rented a car for one day to drive to our destination (straight drive, no side trips and was parked overnight to an open parking lot at our hotel -- no problem, nothing that could have gotten our attention for any sort of damage). Paid $48.50 for the rental, returned it to their lot the next day, and dropped the keys to their box inside Westin as there were no staff to assist or accept return. I was then e-mailed about a front bumper scratch/paint chip crack and was asked to pay $1191.08. When I asked them for time-stamped photos, they provided photos like the picture below without any time stamps and proceeded to give me documents of the damage cost estimates. Great price for a rental car but not worth the headache afterwards. Please read all the other comments and do your due diligence before accepting any vehicle agreement!