The Annex Spa

My wife absolutely loved it. Friends staff that knew what they were doing

I read all the glowing reviews for this place and thought it would be completely suitable to get a gift certificate for my bestie to get a nice massage for his birthday. I purchased this gift certificate right before the Covid closure, so unfortunately he was unable to use it until June 2nd of this year... When I called to schedule the appointment for him ( he was unable to book the appointment online himself, the online system refused his credit card despite charging his account a $1 fee). I spoke to a friendly woman named Sydney. Since it was a gift and it was his actual birthday, I didn't want my friend to have to pay a dime. I had noticed that their prices had increased and clearly expressed to Sydney I would like to pay the difference if there was any. She assured me that there would be no additional cost, they would honor the cost of the certificate. However, when he checked out using the gift card it was requested he pay the difference.He arrived 5 minutes early as informed, and was then requested to fill out medical forms which could have easily been filled out in advance, and his Massage therapist was late in collecting him for his massage. Slightly unprofessional. He was booked for 60 minute massage with Rachel Young.The first 10 minutes of the massage was spent confirming and questioning the information on the forms he filled out previously in the waiting room AND then proceeded to try to push another form of treatment on himnumerous times before starting his massage. While I understand and empathize employees may be encouraged to up sell other services, he politely declined immediately and was still pushed until not so politely declining. This is unacceptable and unprofessional.Between the few minute initial lateness, the extra time with the forms, and her finishing slightly early he was only on her table for maybe 45 minutes!After the massage his issue was still unresolved and as time progressed his pain actually got progressively worse! He is now in pain in places he didn't have pain previously and she didn't even help resolve the issue she dipped into his massage time to question him about!Consumers beware!Services may not be provided as advertised and prices may be subject to change without notice despite claims otherwise.

I had a massage with Nik and I was very pleased with how knowledgeable and professional he is.I also had my brows waxed with Jess. She listened to what I wanted and worked her magic on my disastrous brows to make them look amazing.I can tell the staff teally enjoys working here and that makes a difference for me as a client. I appreciate the fact that they respected my appointment time and got me in and out in the expected time frame.

First time visit to this location today, staffs are welcoming and friendly. Had the pleasure of dealing with, and shout out to Jess, very detailed oriented for my waxing services. Great to talk to as well. Cheers to many more visits to this location.

Enjoyed my first visit visit to the Annex on Friday and experienced my first facial. I really enjoyed my appt with Melissa - she was very friendly and welcoming and explained the service before she started. For a newbie, this was really appreciated! Very relaxing and my skin glowed afterwards. I loved the online booking option - great experience overall! Would definitely book again!

I've been going to the Annex spa for 2 years. After an accident, regular appointments with an RMT became necessary. RMT Nik Keating has provided excellent care, professional, knowledgeable service that has absolutely improved my quality of life. His calm, attentive personality and his interest in my well being has ensured that I will continue to visit the Annex spa. I highly recommend RMT Nik Keating.

Melissa gave me the most relaxing facial I have ever had! The entire treatment was a dream from start to finish and I left with my skin feeling clean, fresh and velvety smooth. Not overloaded with products or greasy. Melissa is so knowledgeable about skin care and the products she uses- I also left with some samples to try at home which was so appreciated. Thank you so much Melissa! I can’t wait till my next one!

One of the best facials I have ever received. I booked with Jessica Lynch and I would 100% recommend booking with her!

Sadly what was once my favorite place to go is now on my won't go back to list. The receptionist was not very friendly when I spoke to her on the phone. She clearly didn't understand that nobody had asked for my credit card upon booking and I wasn't giving it to her to reschedule either. Told me to have a nice day" and hung up the phone. Sadly people must not be showing up for appointments which means the ones who do follow business asks pay for it."

The team at the annex spa, always make me feel like home when I walk into their space. They are consistent with their services, professional and so kind. I see Sarah Totten, RMT, and I'm always left feeling rejuvenated and at peace after my massage. Jessica, esthetician does magic work on my eyebrows. So grateful for you all!