DHL Global Forwarding

Worst service in the business! I was tracking my parcel that showed it being on the truck at 11:21 am, after waiting most of the day I needed to step out only to return and find on the tracking site driver stopped by at 16:45. 7 hours and 24 minutes and still no parcel. If I can avoid ever using them again I would! Oh and they charge the brokerage fee without even asking if you want to self declare. It's a simple and easy process that takes 10 min or so and they wanted to ding me for an extra $40.Maybe a German company but they are far from German efficient!

My friend Robert works at DHL Express. He informed me their are high volumes of covid-19 exposure in the business that is not getting looked after. He told me nobody quarantining after they feel covid-19 symptoms. The whole business doesn't care about manditory health regulations.

Person on AP was supper helpful and nice

Said my package would arrive within end of day friday. the way dhl works is if your package is arriving that day you have to wait from 11am to 8pm and home without stepping out. they dont provide a short time frame they give a full 9 hours.waited all day friday no arrivalwaited all day saturday...again no arrival.waited all day sunday to be sent an email saying the driver didnt find anyome home. False was waiting all day.currently monday i leave for travel tomorrow and have still not got my package. their customer service is also useless. they can not give any substantial/useful information.trust me dont choose dhl

Working for this company was a waste of time. The management is crumbling, the employees constantly quitting. The place is a mess. People need to be held accountable starting with management down to the employees chosen. Incompetent forklift truck drivers who cannot communicate to save their life CONSTANTLY messing up orders and having agency workers take the blame. It’s extremely sad, there is no leadership amongst another, nobody to TEACH you exactly the full dynamics of the job you are doing.They pay terrible and never on time, constantly having to argue with managers about my hours, showing proof on a weekly basis.Unsafe working conditions etc.I STRONGLY recommend you not applying here and not working for this garbage place.

Great place to unload. In and out in 1hr. Awesome people and place to deliver. Overnight parking on site.

I have been waiting for a sign on delivery package, according to the website and tracking information-they tried to deliver it once when I wasn’t home-fine no slip was left on the door knob. Next day- 1:59pm 4 people were in the house, 3 cars out front, I personally was in my garage with it open, before leaving the house, and this driver either avoids me and puts a sorry we missed you slip on my door or is lying about the time. Regardless I missed the person. Now what do i do, call them up, I’d like to pick it up in person please, oh now the package is in the Hamilton airport, we drove it from Oakville to Hamilton holding at the airport. Can I go pick it up? No you have to wait until next week now. So I’m paying shipping and duty/taxes on what exactly? My delivery driver to be an incompetent idiot unfit for driving and delivering parcels? please tell me DHL what on earth kind of customer service is this for someone whom is paying for you to do the job you do everyday?

It was easy enough to get here the second time first time was a bit difficult due to I went to the wrong doors

Honestly how hard is it to look up someone's name on an intercom for the building and call them? They claimed they try to deliver, but didn't have the acess code to enter the building. I later spoke with someone who assured me the driver will be back today. Who knows if they will arrive or not. Plus they even have my phone number. Obviously not trying hard enough to deliver. Very frustrating dealing with them.

I called and asked if this a location that I can ship parcels from the girl said no