Assistance Services Group (ASG)

Unclear address information and not open to the public. Always and Easily confused with the other identical buildings on the same street. Parking is over priced and access is not fully wheelchair accessible. Rating is not regarding employment but against the establishment.

Extremely disappointed by Samantha's attitude on the phone. If you ever find yourself stranded no the road needing a boost or a tow and she answers, make sure to hang up and call again so you can deal with someone else, or someone with a sliver of understanding.Called to update the address on file so as to redirect the the driver. She asked us to hang up and call again, when we then explained that we had the address readily available and that calling again wasn't necessary. W had low cell battery and couldn't waste time. She got frustrated, put us on a long hold, then said she couldn't help us (no explanation provided, and ended the call with a snarky have a pleasant day".This kind of person should not be on the other side of the line in emergency needs. Pathetic."

Best call centre in London, ontario.

I recently had an incident with my Mazda CX5 and ASG was the group that was supposed to assess my situation and provide me with the 'benefits' that I was entitled to with regards to towing and trip interruption benefits. The experience has been horrendous. Slow to respond via email and their reps don't' even take the time to read my questions and answer them thoroughly.

Very unprofessional and bad place to work. Benefits are expensive take home is less than $1000 bi weekly. They fired an employee OVER THE PHONE who was trying to go on short term disability all the while denying her request for benefit info and an HR contact number. EVEN THOUGH she had notes from the doctor..the calls were all recorded and they hung up on her when they fired her with no explanation...MYRA the manager plays favorites and will yell at and berate you. They dont care about Toyota or anything else it's a joke when someone has a major complaint to the tier 2 phone jockey. If you own a toyota or Honda I hope you dont need to use the warranty because they dont care. Buy a GM or a Ford they have better customer service than what these clowns can provide.

Fully remote and flexible schedules. Team leaders take their job v seriously and are v helpful!

Great place to work with good benefits and flexible schedules. I have been with the company for over 4 years.

If there's 0 star, this company deserves it. No matter how bad you need road assitance. Never ever ask them to help you with your needs.This is the worst tow company ever. I don't even know how to explain.. All they care is about how they will make money.WORST SERVICE EVER!!!

They have good service and they treat their employees well.

A building of family, helping others without delay