Thunder Bay Mitsubishi

Great sales team! Terrible service team. Nickel and Dime you to death. Never fix your problem always have to go back to make sure problems are solved, also you have to pay twice to make sure it’s fixed right if at all fixed. I would stay away.

Wow, what a great place. The sales staff were always extremely helpful and friendly. They didn't seem to mind my frequent return visits while car shopping and helped me to find the perfect vehicle that fit my price range. The service staff have been kind and courteous to us and are always available to answer questions.Thanks Mitsubishi!!!!

After visiting multiple dealerships Mitsubishi blew all the others away. The staff were all friendly, I felt no pressure, they have great financing options and I LOVE my new vehicle! I will definitely be recommending them.

Mitsubishi Canada sold me a car with a faulty part. Bought the car new and haven't even had it for one year yet. Brought the car in for service and I'm told I have to pay. Why? Because the warranty on defaults is only 20k or 1 year. Because I bought the car over 1 year after it was made that warranty doesn't apply to me even though it was brand new. For $70 they would rather see a dissatisfied customer who will now never re purchase another Mitsubishi again. Not only me but my family won't either. I'm stuck with bad service for the next few years ...Terrible sales experience and terrible service. Thought it was good warranty. Think again.

The vehicle fantastic, the sales lady great..... the service desk is blame full and unorganized, I still haven't gotten my key fixed because of how they make you feel, went there twice once the gentleman blamed me for breaking my own key, then took payment. Called me back to say I owe them money, and to bring in the key they would take care of it. When I got there they told me I had to get the key cut elsware, but on the phone they told me they would take care of it. So I had to run out get the key cut and go back...... the key is cut but I haven't went back as when I was there last like 10 associates all tried to tell me I was wrong and I had to go... they don't do that here.

I had to buy a new back wiper blade... not only did they have it in stock but the woman who works at the front desk installed it for me too!... very satisfied with the service that I received ... thank you Mitsubishi!!!

Very unprofessional, and did not know how to treat clients appropriately.

Very happy with my experience purchasing a new vehicle at Mitsubishi Thunder Bay. I saw the vehicle on the lot on a Sunday night, and was driving it off the lot by Friday after work. Rob was the salesperson and he was professional, friendly and knowledgeable. The whole process was simple and so much faster than I thought it would be. He showed me all the ins and outs of the vehicle to make sure I was comfortable with it before I drove it off the lot and let me know I can come back with any questions or concerns in the future. Thank you so much for your help and I’m so happy to be on the road with my new vehicle! :)

Absolute worst dealership in town. I purchased a vehicle for my mother awhile ago which I had in my own name and needed to get it transferred to hers. A month went by and we needed to have it safetied again for the transfer. We took it back to Mitsubishi to have it safetied because that’s where we purchased it. Little did we know the vehicle needed over $800 in break work. This was a surprise to us because we have had the vehicle for just over a month. We asked how could it need over $800 in break work when it was just safetied a month ago they said it was due to sitting for a long period of time? We had told them it hasn’t sat for a long period of time because we just purchased it. The “sitting for a long period of time” happened on their lot. Moral of the story they sold me a very unsafe vehicle and only compensated me half price if I knew better I would have refused and made them compensate me the full amount. Never by a vehicle from here if I could give this review a negative star I would