Michael Hill St Laurent

The best customer service whoever says the are not professional and not knowledgeable I don’t know what to say. I went to buy a gift for my friend and I didn’t know what to buy the help I got and the customer service I got it was incredibly helpful and I will recommend everyone to go to St- Laurent location. The best people are working there.

We had an awesome experience shopping at this store for our wedding bands. Maryam was so knowledgeable and offered us great advice throughout the process. I highly recommend shopping here, and any other Michael Hill location because the service is always above and beyond other jewelry stores in my experience!

TL:DR- used to be good, now awful. Better off buying jewelry from Etsy.Edited: while I once gave this location a 5* review, over the years the service has declined significantly. I do not recommend. Jewelry that goes in for repair looks awful when it comes back. The customer service is awful, the staff will hang up on you if you're frustrated. They will tell you something and then not tell others or put it in your file so you end up jumping through hoops to get what was initially promised. You're better off getting jewelry from Etsy.Old review: Flawless customer service. When I had a ring sized down it developed a few issues. Because of this they ended up making me a brand new one right to my size over a year after I had bought the first. (I had more issues exchanging pants worth $50 at a different store in the mall than I did with a ring worth several hundreds). Every time we went in they were incredibly helpful. There is always one staff member who seems like they don't want to be there (this is true for any business) but I would recommend this location to anyone who wants to buy any jewellery. The manager is super helpful and most of the people working are fantastic. All future buys will be from here. A+

I had a great experience shopping Michael Hill, just prior to Christmas. Slightly peering in from the outside and feeling increasingly intimidated as I walked by, I decided, ‘no,’ and continued on my way. Luckily, I believe it was the lovely Linda (I hope I remember correctly), that noticed me and invited me in. Thanks goodness for this as I was able to find the earrings my mom wanted and they suited my budget. Mom loved the earrings, and everything worked out. Thanks so much!

Purchased cz studs online that arrived missing a stone. I spoke with a nice lady online who informed me I could just bring them in to any store in my city and do a return. I called and spoke to a gentleman at this store, explained the situation and he said to make an appointment online because they were only doing curbside pickup (understandable). I made an appointment for my next day off and about 15 mins before my appointment I called to ask which door to meet them at and the lady on the phone had NO IDEA what I was talking about! She told me that because it was purchased online and missing a stone I would have to ship it back and I was like lady, the cost of insuring these earrings is more than the purchase price... are you kidding me? She had to call her manager who was off that day and call me back to clarify that I needed to contact customer service online and have them contact the store to ok the return. She said the man I spoke to is the assistant manager and should have informed me of this procedure. I was so annoyed! I email customer service IN AUSTRALIA and they apologized and handled everything so I just had to go in and return. This was the worst experience I've had with Michael Hill. I've purchase many pieces from them and some genuine diamonds that I was please with. This latest experience has totally turned me off from the company as a whole.

Would put -10 stars if possible.My husband went to purchase a bracelet, asked for the weight of it. The employee tried guessing the weight and upon being requested to get the accurate weight, she went to the back and came back saying 22gUpon getting home, my husband weighed the bracelet at 17g and went to the store to return it. They refused to return it, one of the employees tried pushing him out of the store and kept saying he didn't know what he was talking about and that what guaranteed he didnt take a different product and try to return it.They ripped him off and then tried accusing him of scamming them for a refund.Very poor customer service, they have no knowledge of their product, and try to insult your intelligence by talking down at the customers as if you dont know what you are purchasing.The employee went as far as to tell him he has to bring a scale himself to weigh the jewerly when purchasing.

I am now editing my review. As you saw, I gave a very good review when I bought my ring. However, the ring quality is worse than I expected. Six months didn't even pass, and two diamonds of my ring have fallen down. It was my engagement ring, and it looks so ugly already. The morganite stone was a very bad choice. It became so dirty and dark. I am embarrassed to show it to someone. It was my fault not to take a warranty. But what if I took it, is it possible to replace stones every time. I mean, how they fit the stones that those are falling down so easily. Nowadays, the quality of imitation ornaments is better than this diamond ring. I trusted this brand too much. I contacted them via phone and visited a branch in Toronto. They were non cooperative. I am so regretted in my decision. Many people saw my previous review, so I don't want to mislead them. I am not recommending to anyone.**********************************I bought two rings for us almost one month ago. My boyfriend's ring was perfect in size. We just chose it within 10s. My ring had to be resized. They said they would send it within 3 weeks. Although it came a bit later, I am satisfied with the service and price. The employees were very co-operative. I recommend it here. I hope the ring will be long-lasting and in good quality as I am expecting.

Michael Hill St. Laurent is the best jewellery outlet in Ottawa. The variety they have is outstanding and the customer service is also very nice.Ps: talk to the manager for discounts :p

Poor customer satisfaction. I bought my wedding band here the jewelry piece was incredibly beautiful and exactly what I was looking for. However, after they sized the ring, I received the band with big lettering Micheal Hill- product # 2672t417' (417)" On my wedding band??? really!? I was completely shocked and I felt disrespected. This is my wedding band to be kept for our next generations of family. I did not ever see this on rings at people's jewellers. My experience as an unhappy customer were poorly looked after and my feelings were invalidated. Thumbs down for the service here

Got my watch from them. Very professional staff and good services. Thank you