Ashley HomeStore

Had a great experience start to finish. This store has a variety of home decor and furniture. I had a helpful sales person who listened to me and wasn't pushy. I was given clear expectations about delivery. They offered a split delivery, so I was able to get an item delivered right away, and I didn't mind waiting for a 2nd delivery. I just received my 2nd delivery and I'm extremely happy. Thank you Ashley Furniture!

They have a wide selection of furniture and fairly good prices given furniture is already an expensive item. However i feel like some improvement can be made from the sales team. A smile and a good attitude can go a very long way. Unfortunately thats not what i was met with while shopping at Ashley

Delivery to be made between 11:45 am and 2:45 pm. Followed the link given in an email and text message. Driver Adam and company arrived shortly after 2:35pm. Polite, in a good mood, went beyond the just drop off option. Jenny kept sending updates as well via texts and emails. Great follow up! So happy with my purchase. Thank you for delivering on time.

Such a great experience purchasing my new couch! Customer service was spot on, and the sales woman was awesome to work with. Very knowledgeable, friendly, and made the whole transaction smooth from start to finish.

What i did like is a great staff. Always friendly and helpful. Good selection of sofas. All paperwork took like 15 minutes. The reason I gave it only 1 star is that our new sofa wasn't delivered on a scheduled date. And we sold our old one the same day in the morning. Now we have to spend 2 weeks literally sitting on the floor in our living room. Very disappointed. And the worst part of it is noone was able to tell me why the weren't able to deliver.

Ordered a lamp on April 10, 2023 and were told it would arrive by mid-May. When it didn't arrive, we called and were told end of May. When it didn't arrive at end of May, they said mid-June. I called on June 9th for a status and they said they didn't know when it would come. The most frustrating is that no-one ever contacted us about delays, we always had to keep checking ourselves. As a result of them not being able to supply our order, we cancelled it. I was told on June 9th that the credit would be applied to our credit card within 2-5 days. On June 14th, no credit yet, I called and they said again, 2-5 days. On July 10th, after no credit, I called again and they said 2-5 days. Here we are, July 14th and still no credit applied to the credit card. This store is dishonest, they lie and do not process refunds on canceled orders. We are at our wit's end and feel we have given more than enough time for the credit to be applied. We have spent a fairly reasonable amount of money with Ashley and we will never spend another dime at this store, or any affiliates.

I love the quality of their products. What I enjoy the most is their customer service, price matching, and easy sales process. Shoutout to Domenic, he had us at hello and he’s the go to person customers need!

Very good sales person. He did explain us everything with patience and a very good attitude towards the customers. I could give 5stars if I get more discount. other than that they have good products and good service. I got bed and the better mattress they have.

I recently purchased a bedroom set from Ashley, and while I am pleased with the design, I have to say that the customer care and service I received was quite disappointing. Even though I paid nearly $300 extra for warranty and customer care, I had a number of issues with the set from the very beginning, and unfortunately, the company was not particularly helpful when I needed assistance. I usually pay extra fee for getting better warranty, customer care and customer service because I believe the problem is inevitable and I would like to receive a proper customer care when something is wrong with my purchase.While I do like their designs, based on my experience, I cannot see myself purchasing anything from Ashley again in the future.