Hertz Car Rental - Rapid City Regional Airport

THEY ARE GETTING AWAY WITH FRAUD AT THIS LOCATION AND MAYBE OTHER PLACES AROUND THE U.S. I would have liked to have given Hertz a zero star but had to put one in too make this review fly. I rented a Hertz rental car at the Rapid City Airport in May of 2022. When we picked up the car we were only given the keys, no one came out to check the car with us. My wife and I toured the Mt Rushmore area and other areas in this part of South Dakota. I had the rental car for three days. The weather was on the good side for us, there was some rain on the last night of our visit. We stayed in a local hotel and parked the rental car in the only open parking lot that was available. We finished our visit and returned to the airport, we turned the rental car back into Hertz. The same procedure for the car return, no one came out to check the car. We returned the keys, boarded our plane and returned home. A short time later I received a call from PurCo Fleet Services that there was HAIL DAMAGE to the hood of the rental car. The car was repaired and I was to pay them close to $3,000 dollars due to the damage and the car being out of service. I really thought that this was some kind of scam/joke. Well, I was correct on the scam. There was no hail storm during our visit. Long story short during the course of nearly one year I battled this FRAUD with PURCO and my insurance company. I got no where. So, my insurance company rolled over and paid them nearly $2,000 dollars and of course I was on the hook for around $500. After all this I did check Google reviews for rentals at this particular office. I did see some one star reviews that mirrored my outrage regarding fraudulently claims by Hertz. The other reviews included hail damage, windshield damage and other damages. So, from now on will check reviews at particular car rental locations prior to rental. Also, video the car prior to driving with date stamp and also on return. BTW, I WILL NEVER RENT FROM HERTZ AGAIN. ATTENTION HERTZ CORP EXECUTIVES, YOU ARE GETTING AWAY WITH FRAUD FOR NOW BUT SOONER OF LATER YOU AND THE COMPANY WILL GO DOWN!

If I could give this place negative 10 stars I would! Avoid avoid avoid! Horrible customer service! Car broke down on vacation had to be towed. Called was advised would be rented to, and I had to Uber there. Paid for an Uber to get to the airport and they would not rent because I only had my debit card on me. Called my husband who would pay with credit card as I was stuck here with my child and no card and they said they could not manually key. Had no manager apparently nor corporate office there, so no accountability and can run their business however they want without consequence to positions they put people in. Michael needs phone training on relaying policies on payment ESPECIALLY to someone who has relayed they are stuck due to breakdown! You suck Hertz Rapid City and you cost me 3 hours stranded at the airport and $65 worth of Uber and taxi fees for absolutely nothing! BRAVO

I booked online with Orbitz a few months back. My total was $296. I reserved the “economy special” so I was ready to get some little weird car. We got to the airport and Hertz was right down stairs! There was nobody else in line so the whole check in process took maybe 5 minutes tops. The guy got us a 2023 Ford Expedition. Absolutely insanely nice car by the way. Loved it. (And I’m a Chevy guy) Only reason I’m giving it 4 instead of 5 is because I only used half a tank of gas ($40 worth out of the $80+ I pre paid for) SIXT refunds you for the gas you don’t use so cmon Hertz! Other than that, the random fees that pop up afterwards are annoying and totaled like $10-$15 but otherwise great experience

Was told upon pickup that they had lower gas prices, $4.19 than that in Rapid City, $4.69 so to bring the vehicle back empty. They even had a sign behind the counter showing the same info. Upon returning the vehicle, it was bright and early before they opened, and the sign still claimed $4.19 a gallon, so, I brought the vehicle back half full. Just received my e receipt and was charged $8 a gallon. Been calling with no answer to try and see why I was charged almost double. They know your not going to be around when they bend you over. Will NEVER rent from these thieves again nor ever take their word for something they claim will occur but to be ripped off 1500 miles away.

Be VERY careful about their hail damage" scam. No problems with the actual car rental. Easy pickup. Nice car.Before i returned the car

Everyone was super helpful and kind and the car was exactly what we reserved and needed. It was really easy and efficient to pick up the car and to return it too.

It's NOT ok to insist people use credit cards. A credit card is not something everyone needs or should have. It's unethical not too let people rent without it. Put a large hold on debit, charge entirely upfront. DO NOT strand people at the airport, it's a****lery There should be a class action on this discriminatory practice.

This is the SECOND TIME WE BOOK WITH HERTZ UNDER MY AAA MEMBERSHIP.THIS HERTZ WILL PROFILE YOUSecond time they charge a “smoking fee”.WE ARE NOT SMOKERS. IF ANYTHING WE VAPE.I EVEN TOOK PICTURES SINCE LAST TIME THEY ACCUSED US OF “ASH “ WHEN IT WAS OUTSIDE LITTLE TRASH !! Now that I I tell them I took pictures , they say it “ smelled like it was smoked in”There’s many other car rental options in the terminal. I would suggest using ANYONE BUT HERTZ.

This rental location gets 0/5 stars. DO NOT REND YOUR CAR THROUGH HERTZ RAPID CITY. A third party company that I had no agreements with or prior knowledge of (PurCo") sent letters after my trip charging with me with fraudulent claims of damage. We did not damage the car

Literal joke. Charged our card before we put the money on so it declined. It went through once the money was on but then there was a pending charge on the card and the card couldn’t be used till that pending charge was dropped. Called and they said there is nothing they could do an our only option was to return the car to get that pend off. Even though we need the car longer I’m not trying to get scammed out of another $200 because of their screw up, save your money!