Lowe's Home Improvement

Store is well organized and staff are knowledgeable. I was able to get the right type of concrete screw and dry wall mesh quickly!

In visited here to pick up materials for work and a tool bag for myself. The materials was dealt with slowly at the checkout, but they got the job done. I wanted to price match the bag and this was the reason for going here. It was like pulling teeth, I ended up leaving without the bag as I didn't have time for them to dismiss the ads and pictures from the manufacturer that I provided.

Clearly lacking good management. Did an online order for fencing supplies on May 7th. Got the email saying my order was ready for pick up May 12th. Went to pick it up May 16th, service person was nice, said wait in your car out front, we will bring it out. I sit in my car for half an hour, no one comes. I go in, the person tells me oh, sorry they couldn't find it but they found it now should be 10mins. I go out an wait another 30mins, no one comes. I go in again, the person says, oh sorry they are re-picking the order, shouldn't be much longer. I go out and wait another hour, nothing. Go back in and the person says, sorry I thought someone told you we only have some of your order, it is sitting over there in a cart, the rest will be delivered. Thankfully I'm older and realize now anger doesn't help things or it would have been ugly. I took my items and got assurance from the guy that I would be called to arrange delivery. A week goes by, no call , so I called them. Nice person says I'll look into your order and call you back. To my surprise she did call back a couple hours later and told me my order would be delivered next day. Again to my surprise the next day a truck actually showed up but was missing items. Delivery guy said the store will contact you. Waited 5 days, no call so I call them. I was put on hold and then hung up on 3 times before I said I needed to speak to a manager. He said he would look into it and a few hours later refunded me for the missing items. So if you order online from Kanata, assume you will be treated like dirt, jerked around until you demand to talk to a manager and end up with less than you ordered. I will definitely never order from Lowes / Rona again.

I ordered a piece of lawn equipment and they advised me that it was delivered upside down. Someone called me as advised that it wasn’t in condition to deliver. We agreed on a new time of delivery and no one came, no one called. Now I can’t reach anyone about my order. It’s no wonder why everyone is now shopping at Amazon. Poor place to shop.

We were going in for a bathroom cabinet, and Patrick was knowledgeable and answered our questions with a smile. Lots of choices for gazebo and good prices on microwave, which we need. My husband goes to this place every week. For appliances, you currently have a match the price, and if you find lower, you show them, and they give you an additional 10% off.

We had great service from Yuri in the appliances department. We ordered our Whirlpool dishwasher on a Sunday, and it was delivered and then installed within 3 days. Yuri was great about explaining everything about delivery, installation, extended warranty, etc. All who were involved with delivery and installation were wonderful too.

I am a senior trying to replace my BBQ. Since Lowe’s had a Save the Tax sale I went there to buy a new BBQ last Saturday. As you would expect, the store was busy and I waited almost 2 hours for a salesperson. Meanwhile, I had picked out the make and model I wanted and was able to complete my purchase in about 30 minutes. I requested and paid for it to be assembled and delivered on Thursday, May 11. It is now 5 o’clock on May 11 and it has not been delivered. When I called at 4 o’clock to enquire about the status of my delivery I was told that someone would contact me shortly! One hour later, I have heard nothing. My wife is in the hospital and I was unable to visit her because I was waiting all day for my delivery. Why was I not called to schedule a time and/or explain the delay? When I ran my business, customers were valued and kept informed. I overlooked the fact that Lowe’s was seriously understaffed during a sale on Saturday but to waste a whole day waiting for a delivery that they scheduled is totally unacceptable!

We went to this Lowes to pick up a patio set and met with Patrick in seasonal. He was so helpful engaging and social. It was an overall great experience and he went above and beyond to help us out.

Went to this store a few times since we moved to the Stittsville area - it’s definitely not the best store.1) I Ordered online - and we were told it would take 24 hours to get a call to schedule delivery. It took 4 days and no call so we went to the store. When we got to the store we got given a delivery date of “next day” since we are a literal 2 minute drive from the store. We then got asked why we don’t just pick it up. We also got informed they’re not Amazon and it just is what it is.2) When we got to the store yesterday - the cashier was sitting on the floor. Maybe get your staff some chairs. Doesn’t look good.

It was nice to know which aisles I needed to go to when shopping. A quick check online gave me that information. People were spaced apart and were polite. The staff were helpful.The staff were super helpful still.The van rental was a pain in the butt because I had to go out and put $2.65 of gas in it before returning with the receipt.Just fill it up on your way back: far easier!