B K Woods & Water Supply

Have not yet called without getting voice mail which would be fine if one of my many calls were returned. Never answering your phone gives the impression that people calling are not important and you wish to screen your calls at customer expense.

When our well pump quit they were quick to come out and assess the situation. We asked for a quote and Bob phoned us back and told us he figured the cost out for the worst case scenario to be $4500. They arrived the next day around 11am and pulled the pump. Bob was not sure of the size or gallons per minute of the pump so he had to take it back to check it. They had to up-size the pump that was quoted so that would have added some $$. We also had them upgrade the wire leading from the well to the house $138 and they found 3 lengths of pipe that had to be replaced $148. All in all the workmanship and service was good. However the bill came in at $5792. Way more than what we were expecting even with the additions. When we inquired and asked Bob to have the breakdown of the additions we did not get it. Instead we were told by the lady in the office that the bill was correct and that was what we owed. Integrity is huge in today's business and for this reason this company only gets 3 stars from us. Make sure if you use this company that your quote is in writing!

Good Equipment, but soo expensive. charged us more than $900 for 4 hours of work. They used their most expesive heavy equipment to do a small residential job, and then would not return a call to enquire.

no

I went to their shop to arrange a service call.They arranged a date. The day before that scheduled date, I called to confirm and they said no we are busy. I said ok, keep me on the list as I still need a service call. A month later I called to see when I could expect them.....I had dropped off their radar and they wouldn’t give me a date in the forseeable future. before the snow flies” was the answer. I asked should I look for someone else? …the response was yes.....How is that for a service business? They obviously don't need my business.Reading from the other postings

these guys are our neighbors they seem pretty chill