UP centre d'urgences pédiatriques - Brossard

I have actually had amazing experiences here and in no way want to be rude, but I have tried many times to reach out to people at this clinic and never sadly received a response so I am just hoping everyone takes this into consideration when going here or ANYWHERE else to always trust your gut instinct as a parent. I am traumatized by what happened and don’t wish it on anyone. Back in December my 4 yr son was sent home after having been brought in for respiratory distress (was breathing extremely fast and was very lethargic). They took an X-ray of his lungs to be safe, and the doctor looked them over and sent me home. I pleaded with her to help me understand why he was as sick as he was then, because he just wasn’t moving at all and could barely open his eyes. She’s like there’s nothing I can tell you, he has a virus it’ll clear up.I just had a really bad feeling so I called my family doctor and left a message, asking her if she had space that day. She didn’t, but called me back the next day and told me that I needed to immediately go get my son antibiotics because she took a look at the X ray taken the day prior (same one that the UP centre doctor looked at) and that my son had acute bronchopneumonia. At this point I had already been ready to bring my son to the emergency because he was having trouble breathing and not doing well at all, and I am still to this day experiencing horrible anxiety thinking about what could have happened if my doctor hadn’t called me to tell me to get those antibiotics for him. I just think it’s important that doctors take a closer look at X-rays and feel discouraged that I’ve tried to reach out several times about this and have received no response. Anyway, everyone should trust their instinct. Of course mistakes can happen but this one could have very well been fatal… I just don’t understand how they could have misread an X ray and totally dismissed my concerns

The clinic is nice and clean. I am really impressed by their waiting room. You feel like you are in a nice hotel lobby instead of a clinic waiting room. Receptionist, nurse, and the doctor are all very nice and friendly. The doctor who helped my daughter was very patient and gave us different options for solution. You are treated as a human instead of an animal in other clinics and hospitals.You can confirm your arrival by your cell phone. And the waiting time is very short (only around 10 mins from we arrived to the nurse, another 5 mins to see the doctor). This is a real 21st century clinic!!! I hope all clinics in Montreal are like this.

The doctor who check my baby was good during check up however she didn’t finish her job because she was not able to give us the prescription and she said that my baby has infection. She said she will fax the prescription to the pharmacy but the pharmacy never received it. We called the secretary of the clinic and she said she will inform the doctor. But too bad we never received a call from pharmacy and we called the pharmacy many times to check if the prescription is ready but they said there’s nothing. We ended up going to emergency and fortunately the doctor gave us the prescription.

Best clinic for children, hospitals and other clinics takes around 4 hours for you to get an appointment with the doctors. It takes us on average 2 hours for me to finish the whole routine, which is not bad compared to others. The staff are very nice and show alot of passion with their work. They work as fast as possible and it’s not complicated at all. 10/10 will always come back if something happens

Have been twice now for emergencies- did not have to wait more than 5 mins even for an afternoon appointment! The doctors and nurses were all very kind and competent and took my baby's illness seriously. I am so grateful. We need more clinics like this one.

I don’t know why they said is an urgent ped clinic if only he has a fracture. We have to make an appointment for possible appendicitis from our son: it’s an emergency he can wait until tomorrow! I recommend only if your children have a broken bone, not more!

I visited the clinic this morning, I was lucky to get an appointment for the same day. I can't complain and recommend this center : great customer service all around : from the receptionist upon arrival, from the nurse at triage and from the doctor for the diagnosis.

We had an exceptional experience at Up Clinic in Brossard. My 18 month old needed stitches - we showed up without an appointment and were in and out in about 1.5 hours (including the prep + procedure time). Dr Mher Barbarian was AMAZING, so grateful he was the one taking care of my son. The rest of the staff is great too.

This is by far one of the two best medical clinics I have dealt with in Canada. Super efficient and super organized. Minimal process and minimal waiting time. on top of everything, the doctors and nurses and receptionists are super nice, patient and welcoming.Every time I need to deal with a medical clinic, I ask myself, is it really hard to manage such a clinic? Up clinic presents a model for all the clinics. I believe the simple secret is they care!