Charm Hair Salon Montreal

This place is a scam for money... Should be shut down!

The owner is unprofessional

Super service probably not going to any other place again for my hair. Did the lissage keratin treatment and its going super well, ask for Meg :)

J’ai fait ma première nanoplastie avec Audrey et j’étais très satisfaite des résultats ainsi que du service. Audrey est très adorable et m’a bien expliqué le soin qu’elle allait me faire ainsi que les résultats auxquels je dois m’attendre.

professional staff! My hair are so soft thanks again

I hesitated writing this review because I’m just not the kind of person to mess with someone’s livelihood, however, since the owner of this salon had absolutely no hesitation in taking my money and refusing to reimburse me for a totally botched service, here it goes. First, the young lady who performed the service was an absolute joy, and I’m sure she did nothing wrong, however the product used was either bad/expired or of very poor quality. It made literally zero difference to my hair. I’ve had many keratin treatments done in the past so am fully aware of what to expect. I followed aftercare instructions to a T, and then some: waited 4 days afterwards before washing with a high quality$$, keratin safe (sulfate/Paraben/sodium chloride free) shampoo, didn’t sweat, didn’t use any styling products, slept on a satin pillowcase, all that. After my very first wash (only one shampooing), my hair looks the same as it did before. I have never had my hair look like this after a keratin treatment, at least not until a few months and many shampoos later. I contacted the salon with pics of my puffy, frizzy hair, and the info on the shampoo I used, and still, they refused to reimburse me (I wasn’t asking for the tip back of course). Now keep in mind I have thin, wavy/loose curls, not coarse, coiled hair in which case I could understand having some curls and a little frizz left afterwards. For this “keratin” treatment to not have worked on me it really has to be absolute trash. The worst part is I had this treatment done because I have a broken arm and am unable to detangle my hair well with just one hand, not without ripping out my hair and causing pain (which also means I am unable to work rn so the money for this treatment was not easy to come by). They didn’t care. They tried to blame me for not buying their products, even though I sent them the info on the products I was planning to use beforehand and was told they were fine to use. Now I’m out X amount of money, and right back to where I was with my knotty, frizzy hair. No salon worth their salt (no pun) would refuse to reimburse someone in a situation such as this one. I honestly feel bad for the girl that did my treatment because I think if it were up to her, I’d have gotten my money back. Whoever the owner of this place is has zero work ethic, no heart, and does not stand by their products. She/he didn’t even have the nerve to answer me themselves. They should be ashamed, really.

J’aimerais remercier Audrey car c’est elle qui m’a fait le Botox capillaire et les rallonges. Premièrement, le Botox capillaire a grandement aidé mes cheveux . Ils étaient très secs et cassants. Le traitement les as rendu très beau et doux ( même trois mois après , ils le sont toujours) pour les rallonges , elle sont extraordinaires et Audrey a tout fait pour les sauver quand je les ai brûlé avec mon fer plat !!! Je recommande fortement ce salon!

Bonjour j´ai eu un botox capilaire avec la merveilleuse audrey. Un service hors pqirexperience

I did a keratin treatment with the lovely Jade! Absolutely great work and service, nice environment, professional staff. She was also fun to talk with - something I appreciate if I'm spending 2hours of my day. 100% recommend

j’ai été voir audrey à deux reprise pour des botox capillaire et maintenant elle me fais mes extensions de cheveux ! je suis 100% satisfaite de son travail ! elle prend le temps de tout t’expliquer comme il le faut et elle répond bien à tout nos questions ! j’ai longtemps détester mes cheveux mais maintenant j’ai des cheveux de princesse et tout le monde me complimente sur ceux ci! une cliente très fière xxxx