Nutrition House Guildford Town Centre

WORST COSTUMER SERVICE that I've ever experienced in my life. I wanted to get some supplements and needed help from the only staff on the floor. I was treated horribly rude and I've been bullied because I didn't know the correct name of the supplements and dealt with a harsh RACIST attitude. Also, I've been mocked because I was wearing a mask in the store. I was offended and asked to speak to the manager. It turned out the RACIST, RUDE staff was manager herself. I've asked for her name and she refused to give her name and yelled at me to leave the store!!! UNBELIVEBLE!! I tried to call the head office in Ontario many times but unfortunately I couldn't get a hold of any agent. Do yourself a favour and never visit this store, specially if the manager is working. If I could I would have definitely chosen 0 star.***Response to the owner:I visited this store on May 8, 2022 and it was open during my visit. That day holds a vivid memory for me as it was Mother's Day. In the morning, my mom and I were at the mall for our hair appointment at Chatters, located in front of Nutrition House. It was the start of our Mother's Day celebration. After our appointment, we entered Nutrition House and unfortunately had an extremely unpleasant experience. The way we were treated was beyond awful, and even recalling it now, I still feel upset. I hope that your company now selects its employees more carefully, and that the so-called manager responsible for treating people so poorly is no longer associated with your company.

Dawn help me in the store, she is so knowledgable. I will be calling the store next time I’m in need of anything!

I was in this store today and I was greeted by Dawn, She was knowledgeable friendly curtious and certainly helpful. She was very pleasant to deal with and happy to give me the information I've been looking for.I highly recommend this location and I will be back for more shopping.As another reviewer mentioned there was no upselling, she was just there to help me with what I needed, that was a pleasant surprise.I highly recommend this location for all your health and nutrition needs!

Always a pleasure to shop there. Friendly and knowledgeable staff. Dawn is a well of knowledge and experience, very carrying

Ill call ahead for supplies. Great staff. Park Royal. West Vancouver . 5 ❤️s

Wonderfully surprised by the service I received . The staff was a wealth of knowledge . They didn’t try to upsale me but only directed me to the products I needed . Ask for Dawn she is amazing , full of knowledge . I won’t be going anywhere else .

The staff is great, friendly and have great knowledge about what I need l every time i called or come in the store. They are ready and willing to help . God bless you guys for helping soo many people ! Amen

The store is neat and well organized. Also, the staff was quite friendly and knowledgeable.

It was my first time coming to the store and I absolutely love it! They provide an amazing customer service , super helpful and very knowledgeable about their products! The price was also reasonable! Definitely coming back soon!!

They always have all the Herbs I need for my Rheumatism which includes Devil's Claw. For some reason or another, Nutrition House is the only Herbology Store in Vancouver that sells bottles of Devil's Claw Capsules.