Chilliwack Window and Door Inc.

Took 2 weeks for us to get 2 pieces of lexicon 11 1/2 by 29”. Seems they forgot about it. Maybe too small to prioritize!

I went to them at thier office on Yale. I was greeted by a woman who appeared anything but professional. Very short and extreamly abrasive. Extreamly Rude. I am nothing but polite in all my dealings with people. I gave her all the info, she took my address, telephone number then asked how I was paying? I said by debit. Then said the screen would be ready today or most likely tomorrow sometime. She would call me and I could pick it up. 3 days later. Haven't heard from them so I give them a call. Same lady answered the phone. Again very short and I gave her my name and she came back on the line to say he will be there within 30 minutes" as I was about to tell her

5 Star Service from start to finish. Answered their phone on a Friday before a long weekend, (the 5 I called before them did not) excellent communication with the office, had a quote within an hour. The installation team showed up ON TIME, and were so kind and professional. They even cleaned everything before they left…:-)Truly one of the best “contractor” experiences I have ever had. I highly recommend this company.Thanks for fixing our garden door, it is perfect.

Prices are reasonable and they look after the customer after you purchase the product.

I can't express how happy I am with my new windows! The installers were polite and professional, quote came in fast and price was better than most. I would highly recommend them as you will not be disappointed.

We just had all of our windows replaced by chilliwack window and door. We are so happy with how they look! The crew that did the work were super friendly and hard working. They answered all of our questions and concerns and totally made us feel at ease. They cleaned up each day and left our home better than when they came. We are 100% happy with the product and the customer. We will recommend them to everyone we know!

One of the worst examples of customer service I have encountered in years. It took close to six weeks to complete a job that I was advised would take a couple of hours when I walked in thier shop in mid August. The installers repeatedly were a no show for scheduled appointments and the company representative simply shrugged it off as they must be too busy that day. When they finally showed up workers were found standing in my kitchen sink to install a screen, a broken window was still not repaired and we had a promise of return in 3 days. Weeks later the job was attended to again... and left incomplete again, but not before we were handed a bill. Finally they finished a week later and offered a $50 discount. The quality of work is acceptable. If not for the absolute run around, constant lack of consideration for the people waiting most of the day for installers, as told was required by company representative, that never showed or even bothered to call this rating would be higher. An apology would have been good instead of a barrage of excuses. There was no point where anyone in this company took ownership or responsibility for this gong show.They are likely to repeat the same pattern I fear. At the end of it all after the way we were treated I find myself only wishing I could rate them lower.

The lady who works at the desk and on the phone is incredibly rude she had told me something and a week later I called her back for her to make a sassy rude comment about how she never told me that. I stay polite and she still is super rude. Plus they got my screen sizes wrong when they came and measured them.

The first time we dealt with them they were wonderful. So, when building our new place, it was an obvious choice to return to Chilliwack Window and door.Unfortunately, the service was horrible!! They refused to even give us a quote for install and some of the doors where not right. When they finally got them right (I hope), I found them out in our backyard, placed in an inconvenient place. No one even told us they had arrived or delivered so I don’t know when exactly they showed up. It was the last straw for me. I would never go back after this last experience.

I’ve used Chilliwack Window & Door Inc on two occasions; for replacement window screens & for one specialty piece of tempered glass. Although neither were large orders, I was very happy with service received with order time, pricing, and front of office efficiency. I will definitely use this company for future upcoming residential glass needs. Highly recommended.