PuroClean of Ottawa East

Insurance assigned" Puroclean for storm damage. They wasted MONTHS of time not providing estimates

The positive was someone was out quickly to assess and take pics of water damage. The negative was the person that was out made it seem like everything (walls, ceilings and floors) need to be taken apart/torn down to fully be replaced). General contractors and people in the trade were also out to check and say otherwise. In the end we haven't heard back from puroclean or seen any dryers that were so badly needed.

Amazing service and quality assurance

The service the Puroclean team was fantastic,very professional and the team was courteous and communicated well with everyone involved.

Been waiting for puro clean east to have reviews available. When they worked on on our home after a fire it was a constant fight. Terrible work done. They missed 90% of our home content on inventory. Avoid 10/10 times if you can. After discovering masking tapes still visible under paint in a closet I complained to Rock Lachaine and let him know no plaster was applied and they painted over the tape. He said he could get guys in for a few weeks to do it and asked if I could do it and he'd throw me some money as he knew I was also out of work. Long story short I completed the work his crew didn't do properly and he stiffed me the pay. Keep in mind this wasn't something I asked he offered to have me do it....

The estimator that came to my home to inspect smoke damage in my kitchen was very unprofessional and showed up an hour late... Red flag #1. He mentioned he was not the one that would quote it because math is hard"... Red flag #2. I waited OVER a week before I even received a quote... Red flag #3. The pricing for the work was unbelievably expensive

Overall they are OK. They came quickly and started to cleanup and prevent further damage.