CWT

Nice office space

Had a call with one of the travel agent called Amy. She was the worst.I’m not doing business with them anymore.

The program manager here needs better service and skills, also kind of a rip off when compared to other agencies.

I had excellent service from Kristi at Carlson Wagonlit Travel Port Credit Mississauga. Although I had an issue while I was away, she made sure to follow up with me and did all she could to help resolve the matter. I would definitely use this travel agency in the future.

They never pick up the phone. Useless.

I have been on hold for over an hour

I booked my destination wedding thru CWT. Initially everything went smooth. I requested a meeting with Angie. She seemed great. She answered all of my questions. I had gone very early, over a year before my wedding. So we decided to go with her.Later as the wedding came up, I contacted her frequently for questions via email and phone. I happened to work in the same building as the CWT. So I stop on by and see it is permanently closed. Angie finally emails me back after much panic, they closed but everything was a go. She would just communicate via email. Except she never emailed back! I eventually just gave up and let my husband deal with her to get our questions answered.All of our guest were provided with poor service as well. Angie is great to talk to very cheery and happy, the problem was that she never got back to anyone's emails, questions, itineraries....I would not recommend CWT to anyone booking a destination wedding. Luckily the resort I booked at had a lovely wedding team and my wedding was unaffected.

Michelle was very prompt in getting me my flight details. Thank you

Can I give 0 stars??? What initially made me decide to use this company was the fact that i could take the ppints i had accumulated on my Visa card to book my flight. What I didn't know and soon came to realize is that god forbid you have a medical emergency on your trip and need to contact this company to postpone your flight that you would have to not only TRY to figure it out on your own, but then have to call the airlines to try and chanhe your flight... only to be told you, the client cannot change your flight only the booking agent. So all in all, DO NOT use these people.1) I ended up using all my points to buy a flight which when i had a medical emergency no one could accomidate me because they're closed on weekends and no support line incase of things like this (very unorganized company)2) Ended up spending more money in the long run on a whole new flight.3) Contacted them and apperantly there was nothing they WOULD DO (except play email tag) even after showing them the back and forth emailed to the airlines as well as to their staff that responded after i had missed the flight.4) Oh and not to mention the luggage i lost so heading to my destination that still has not been found.5) Absolutely unable to provide ANY CUSTOMER SERVICE OR SUPPORT.Oh and still havent heard back regarding how they're going to compensate me for this (they dont respond to emails) its been 4 months.DO NOT USE THIS COMPANY! THEY ONLY WANT YOUR MONEY AND DO NOT CARE ABOUT ANYTHING OTHER THAN GETTING IT.

Love the view