First Memorial Funeral Services

Melody at First Memorial was compassionate, caring and professional. From our first contact with First Memorial, to our retrieving of the ashes, we couldn't have asked for more. Thank you for answering every question we had. We know that our beloved Garry was treated with dignity and respect.

First memorial has absolute amazing service. From the first conversation to the last their attention to detail was incredible. Maureen in particular was so kind, sympathetic, and showed so much compassion through the entire process. She paid close attention to every single detail and made sure our loved one was well taken care of. I would without a doubt come back here for any other needs. Using these services is never a happy time however they made it an amazing, memorable, and easy experience. Thank you so much Maureen and everyone at First Memorial your kindness and assistance is so appreciated in this difficult time.- The Young Family

The morning my dad died, we phoned First Memorial Funeral Services. They were originally recommended to us by my aunt, who phoned them after my uncle passed away in 2019. The person I spoke with on the phone that morning was so attentive and I was met with such compassionate words. When the two gentlemen came to pick up my fathers body, they ensured to give us as much time as we needed before we said our final goodbyes (my dad, who was palliative, had requested to be cremated).When it was time to make arrangements, we were greeted with hugs from Maureen and Melody from the time we walked through the door. Both women were sympathetic and kind throughout everything. They were finished work at 5pm but still chose to stay back to finish up the last discussions on arrangements. Another person I would like to mention is José. He came to our home on his day off to help us fill out documents that needed to be completed after someone has passed. You guys have no idea how happy my mother and I were to have this service offered to us. As well as, having him make time and come to us even though he had a busy schedule.All in all, everyone we came across from this facility was so wonderful to deal with. Even one of the location managers, Barry, reached out via email. In the future, I will have no problem recommending their service to anyone who is in need of arrangements :)

My finance recently passed away and I contacted First Memorial to handle his cremation services. I had the pleasure of dealing with Maureen and Patrice. They are so incredibly kind, considerate, patient and helpful. They treated my fiance with the upmost respect and dignity. I will be forever thankful for their kindness and respect during the hardest time of my life.

When my father passed away, we were out of town. I contacted First Memorial and spoke with Patrice Lambert who was excellent. He immediately put my mind at ease and explained the process and options for my Dad’s arrangements. Patrice said not to worry and that everything would be taken care of. From start to finish, my experience with First Memorial was fantastic. They are a caring, professional and efficient business and I would highly recommend their services.

First Memorial, more specifically Maureen and then Melody, helped make one of the most painful experiences of life, losing a parent, a little bit less painful by providing amazing service throughout, from Moms passing to the collection of her remains.They are kind, caring, professional and completely reasonably priced. They helped me through every step of the process and I would highly recommend their services.

The funeral Director was most helpful. Since we were unable to be there he did all the necessary paperwork etc. The ashes were mailed is a very nice wooden box and arrived sooner than expected. I would certainly leave my arrangements to them if I were in the Ottawa area. Thanks to all the staff for your care and compassion.

Hands down, The best funeral home! The staff are extremely kind and sympathetic. I unfortunately had to use their services twice now, however they made it such an remarkable experience considering the circumstances. The staff showed so much compassion and made sure my loved ones were well taken care of. Thank you so much, First Memorial for all of your help and kindness during such difficult times.I have already recommended them to a family friend and I will continue recommend to everyone else.

staff was beyond understanding and supportive. Everything was done and explained so that i would not have to stress over anything. this place is filled with amazing loving and kind hearted people. I cannot thank them enough for the support they provided to my family. Thank you for being such kind souls.

I needed help and I needed professional advice and service. I had enough on my mind and not having to worry about if these matters were being handled properly was a great relief. From the first phone call to the completion of the services I had not a worry or doubt that I was in experienced professional and empathetic hands . Invaluable experience many thanks to Barry and the team.