Lowe's Home Improvement

What a gong show this morning! I went in to buy 13 sheets of plywood and a box of screws. An hour later I am leaving with neither. Today is 15% off purchases over $250, and the signs are everywhere in the store. There are only two nice staff members working, customer service, returns, checkout, the pro desk and the contractor checkout. They tried to help, but they had not been taught how to enter the promo. They called the manger and we got moved from the contractor checkout to the customer service desk. The manager on duty (Dave) was there but just handed the other staff member a booklet on how to enter the promo and walked away. She read through the manual with us step by step trying to figure it out, but it didn’t work. Other customers were waiting obviously frustrated, so we let them go ahead while we waited for the manager to come back. He came back, didn’t look at us, just told the person helping us that the instructions are in the manual. He said, “they only get 5% and then 10% not 15!” then without even looking at us (nevermind explaining what was going on or god for bid trying to help), he just walked away. The two customer service reps looked at us, obviously stressed and certainly feeling abandoned said they would try to help or just over ride it. My wife and I were done. I can not believe the lack of support the manager gave them, nor the utter disrespect shown to us. We just left and wished them good luck with the rest of their day. In a time where there is so much competition for good people, the lack of any support was shocking. The biggest assets you have is those people behind the desk trying (though extremely short staffed) to help us and the other customers. Lowes this morning was a customer service dumpster fire and it is purely because of the Manager on duty.Update- I contacted the number you provided and they knew nothing about this and said I would have to explain this all over again. How is that meant to be a solution or make a customer feel heard? Just a way to satisfy the tracker for Google reply time. It seems that the lack of customer care starts at head office. The only people that seem to care about the customers at Lowe’s is the frontline associates that receive no support themselves. Very disappointing from a company whose message is, big box" shouldn't mean little service."

I was at the Edmonton north store July 3. Not a soul in the garden centre. Not one plant was priced, but they so thoughtfully put a small sign stating “to simplify our customers shopping, none of the plants are priced! The BRILLIANCE of that decision is absolutely incredibly idiotic. The 7 people standing doing nothing at the customer service desk should all be fired, including the manager who came up with the “free” plants idea.

Went to Lowes right buy some supplies to build a frame for the bed of my truck, and was helped by Joe and Danya who went above and beyond in customer service to get me what I needed for my project. I appreciate the help you gave me. Thank you Lowes

I went today to pick up BBQI asked cashier to call someone to help us with item.Waiting 10 minutes nobody come I asked second time she said she called someone to help us already.Waiting additional 10 minutes.I saw random guy walking asking if anyone works in bbq area he said I’m working he is surprised when I mentioned we are waiting 20min.He was looking for bbq then coming back with information we will wait long time for it someone have to come take it down from shelf.Finally after one hour I got my Item.I’m not happy with customer service.

I bought BUR CAM submersible pump 1/4 Hp yesterday and whenever I turned on it spins but as soon as I plug in garden house (about 15-20’ ) it is not pumping.. I tried to return for exchange and store associate didn’t want to take it back telling me that it is being used…It is ridiculous, … How can you test the product without putting it in the water and run it… Doesn’t look like this company stands for the product quality and customer satisfaction… Product is faulty an I have to “eat” cost of $138… This is not acceptable..

Website said they had 5 doors in stock and available. I only need one of this specific type of door. I went out of my way to get to this location. I also needed a bathroom vanity. Vanity is broken (not discovered until unpacked on site quite a distance away. The kicker is they didn’t even have any doors in stock that I was looking for.

The paint desk, cashiers and customer service desk is always extremely helpful at this location. However the gardening center definitely needs improvement. Prices on products, more staff and stock.

Lorne helped me pick out staples for my staple gun, he was very helpful! Also he does a great job at cutting the wood for my project. 5 stars, excellent service.

Well stocked store with some good sales. The people in the paint department were nice and helpful on multiples times that I ended up going there. They even have this cool button you can press to get help (see pics). Didn’t give it five due to the number of staff that always seem to be just stood around at the checkout.

I love this store. I was standing in front of the light bulb isle looking all confused, out of nowhere an associate pops up and assists me. He truly went above and beyond. The cashier was awesome tooThus store is located just of 97 street and just south of the Anthony henday.There is lot's if parking, easy access in and out.For all and I mean all of your home improvement needs look no further. Great garden centre in the summer.A huge tool selection.Again thanks to the staff for being great. Will definitely be going back.