OAK + FORT

had a pretty bad experience with one of the staff members on the phone today (may 18)...yesterday, had ordered some things online to be picked up in store with a discount code. today, I got an email saying there was an “inventory error” and they didn’t actually have one of the items in store so I would be refunded. I called the store and asked if they were able to honour the discount code if I bought something similar in the store to replace the item they made the inventory error on.the guy who answered the phone wasn’t helpful at all :( he told me he’d speak to his manager and was gone for about 2 seconds before he told me he couldn’t do anything. he said “i just work here” and he said “if you want to complain you can call the head office”. he gave me a number that i called to see if they could honour my discount online instead but it went straight to voicemail.i called the store back and the manager answered who was ACTUALLY helpful!! she asked me for my order number and turns out they did have the item in stock, whoever had put my order together made the mistake. not sure why the original guy didn’t look into this... he never even asked me what item it was that i had ordered.for such an expensive store i kinda expect better customer service from the people working there. I’m hoping i just caught him on a bad day or something!

Great store in Gastown, my girlfriend spent an hour in here grabbing some great new clothes. Very friendly staff, I believe his name was Greg but he was very helpful and enthusiastic. Enjoyed being the boyfriend of the shopper, cool spot.

SCAM. This review is for the online store.(1) Bought a dress from the online store, unfortunately it didn't fit. Tried to return it and was told there would be no proper refund - only store credit. At the time I tried to be nice and and avoided a fuss, accepted the store credit.(2) Tried to use said store credit to purchase a sweater online. It said the sweater was in stock for store pick up. Had to follow up for 8 days before I was told actually the store didn't have stock, and again, NO REFUND. Only store credit.(3) Tried AGAIN to use store credit. Unfortunately half the stuff on the website is out of stock even when the photo says back in stock" or you set the filters for "online only" and size. Examples in photos.(4) and yes

I want to give a shout out to Louise, the store manager of the gastown location. I was being a pain as a customer and she was very patient, made the experience fun, and problem solved with me so that I left 100% satisfied. Thank you Louise and Oak&Fort for being great at what you do!

First time going to their flagship store, I was amazed at the interior. The staff was super friendly and attentive. The dressing rooms are nice as well. Overall a great store !!

I had an amazing experience at Oak + fort on water street today! I came in knowing a style that I was looking for, and the staff was phenomenal! There was one associate in particular that picked out and even took the time to style pieces that she thought would look good. Her taste was impeccable and she chose pieces that I would not have chosen for myself, but I absolutely loved. All of the other staff members were so lovely too, and they were discussing amongst themselves pieces that they thought I would like, and even that they were excited to see which pieces I chose. Overall, I had an amazing shopping experience, and will definitely be back :) can’t recommend enough!

First time in this store and had a good experience. Was expecting high prices based on the look and feel but they were quite affordable. Staff were helpful and attentive. Found real pearl earrings in the jewelry section that I ended up purchasing (again, great price). I’d come back!

Great customer service. Found greaten pants between their small men section. Wish they increase their men section and we can see option. Looking forward to visit and look at there new collection soon.

I purchased 3 items online. Non of them fit so I went in to return them. The return policy is very confusing. Please look at the return policy very carefully or don't buy anything on this site. I did not get a refund for anything. I would not recommend shopping online at this store. Very disappointed.

While shopping at oak in fort in gastown, I was approached by the store manager who made me feel extremely uncomfortable. This woman will not leave you alone to shop. We shared about how we both work in customer service, she overwhelmed me with details about her experience at my workplace that didn’t involve me. It was so rude as a customer to experience such an unprofessional attitude. She needs to learn that her behaviour and gossip is not welcome.