Enterprise Rent-A-Car

I've always received very nice cars at Enterprise, and their service is friendly. On a couple of occasions, they've given me an upgrade a no additional cost since my requested class was not available. I think this is a standard practice, but it's worth noting that there were no hassles.

This location has exceptional customer service. Been here a handful of times and I'm always satisfied. Keep up the great work.

We would just like to thank the 50st location for the level of professionalism in the rental department. Even when thing's don't go according to plan, they worked as a team to accommodate us. Loyalty and dedication go a long way in today's world.

My son had a car accident so he needed a rental car right away on a Friday before a long weekends so it was busy but they were able to provide a rental vehicle even though they were quite low on stock. The staff is friendly and helpful. The store is well lit and clean. My son was satisfied with the service. I had an opportunity to be with him during the rental process and it went well.

My wife and I rented a vehicle while our vehicle was in the shop for repairs. We paid a $150.00 deposit via debit. When we returned the vehicle on May 1, 2023, we were told 5-7 business days to receive a cheque with our $150 deposit. We are still waiting and after multiple calls to the manager, we are still getting the run around. Manager says head office issued a cheque on June 2nd. No cheque has been received and head office says to us its up to the branch to issue out these cheques. This is theft at this point. Consider this location reported to head office.

Called to switch a rental from another location. Sim answered the phone and tried to help me to the best of his capability, unfortunately there wasn’t much inventory. He called later that evening at 7pm beyond closing time to let me know vehicles have been returned and try and get me in a different car. That is going above your job and speaks volumes. I would say amazing service but that is amazing people.

I have a very pleasant experience with this Enterprise car rental location. Very helpful team and hassle free experience.

10/10 great experience! Charles went out of his way to pick me up with MY rental so I wouldn’t have to swap my baby and his car seat over twice! Charles was also super helpful with all of my questions and incredibly patient with me. We had some fun conversations as well. 10/10 recommend this place as you are treated like a human being by normal people with 0 BS. The car is pretty cool too.

Terrible place I filled out the survery and was supposed to have someone return a call to me still haven't heard anything. When I initially rented my car I was told that I could purchase extended coverage for $100 I was not told that when I returned the vehicle I would have to pay an additional 100 for this so called extra coverage that was not explained to me at all. That is the cost of my normal monthly insurance. I'm still waiting to figure out why that wasn't explained to me during the car rental time or else I would of just went through my original car insurance rather then being scammed by this so called other coverage. What a complete joke