Queensway X-Ray & Ultrasound Centre

I’ll give it a three star Soley because of an encounter I had with two of the doctors. They were very dismissive of the pain that I felt trying to make me feel like I was crazy or something or it wasn’t that serious, but when they got my results back they try to be more friendly and more nice because they knew I was right. All three stars go directly to doctor Magdalena. She’s a incredible doctor she’s the sweetest and she’s funny and she does her job amazingly and she knows what empathy is and compassion!! If I could give only her five stars I would she definitely deserves a raise!!!

I have attended Queensway X-ray & Ultrasound Centre for 3 of my ultrasounds pertaining to my pregnancy. The first two went on without issue. My third one was my anatomy scan, to which on the following day I received a text requesting that I confirm that I have connected with my OB and they have received my scan. I got concerned at this point as I had never received a text like this and questioned it. I was informed they were following instruction. I did not get any further follow up. I phoned my OB's clinic at that same time and was told they would follow up with me if necessary.I then received a call on a SUNDAY from reception acknowledging that they are aware that my OB's office is closed, questioning if I spoke to them, and then proceeding to tell me that they were told to fax the scan urgently. At this point I began to panic, and had nowhere to turn given that my OB's clinic was closed. I should have never been called on a Sunday when this information could have easily been obtained from me on a Monday when the clinic is open and I would have at least the opportunity to follow up directly with my OB rather than be in distress for 24 hours. Not to mention the person on the line questioned ME why the OB had not received the scan, which is obviously not in my hands to know. I was later explained the process at the clinic, which did not speak to why I was called on a Sunday, and told that they had tried multiple times to call my OB. Strange given the second I called my OB's office I had no issues getting through.I am thankful that I asked to speak to management at the Ultrasound clinic and was called within hours of my request and met with empathy. This ultimately should not have happened and I hope happens to no one else.My experience outside of this, especially with the Ultrasound sonographer, Magdalena has been exceptional.Unfortunately due to this experience I will not be returning.

the worst clinic i have ever been to. It took 2 hours to get an xray on my wrist done. The doctor" said it looks fine. I waited 3 weeks to see if the pain or swelling would go away....it didnt so i went to another clinic and guess what theres a fracture in my wrist. Terrible service and terrible doctors

Love the service on Sat when nothing else was open.

I want to share my experience with Fozia for doing so much hard work to complete my scan she did a very great job with great patience. Even i was late for my appointment she did her job with lots of patience.

This place is great. From the secretary to the technicians they are all very nice and friendly. I always ask for Magda for my ultrasounds, she is absolutely the best. It’s such joy to go there and I always look forward to the next appointment. Booking an appointment is very easy and done through text message. I totally recommend!

This is the worse clinic to take an x-ray.I have been here for more than an 2 hour and no one has attended to me. This is the second time this is happening. Whoever sent the text messages is confuse and so disorganized.Poor communication!If you want to waste your time then this is the right clinic to be, but if you have something better to do with your time I won’t recommend this clinic to you.I wish I could give less than one star.

You guys haven't contacted me with the information from my ultrasound. It's been almost 3 weeks and I haven't heard back from Dr Mong. I will be following up with my lawyer to get in touch with your establishment for withholding my diagnosis. I have tried to contact you numerous times but your establishment doesn't have over the phone conversation and when I try to text you guys just text me your address. You're establishment is complete garbage. The place I have done my ultrasound tried to contact you as well for this and have failed to reach a connection. Like I said. I will be following up with my lawyer for withholding my own ultrasound diagnosis information.

There is no way to book an appointment with these people. Called them, texted them, went on their website. There is no service or proper way to book the appointment