EMCO Surrey

Really great service. I went in asking for a replacement vapour sensor for my hot water heater, since I was getting an error message on my heater that indicated the vapour sensor was locked. The sales rep said he highly doubted it was defective (after only one month), and that it was likely due to a gas leak from my furnace. He tried to dissuade me from the sale and save me money, which was really considerate. But since I did not smell any gas and I don't have a cat that would cause methane to build up, and based on some research I did online, I was hopeful it was just a faulty sensor and decided to risk the purchase. The rep gave me the advice that if the sensor fixed the problem, I could contact the water heater manufacturer and try to get them to reimburse me for it.Turns out it was in fact a defective sensor, and the new one fixed it like a charm. The rep was really nice and was trying to be helpful, but was wrong, so I just wanted to share this as a learning experience.

Gary was very friendly and helpful, he found exactly what I needed. Great friendly service. Thanks so much!

It's OK, but there's alot of room for improvement1. It would be nice if they could keep up on their stock. Supply chain issues aside their allways out of the parts I need.2.considering their Supply issues it would also be nice if I could order the parts online from their website but they don't have a dedicated purchasing website so I could order the parts I need in advance.Those 2 issues are the major irritants everytime I go to EmcoNothing has changed since the initial review very busy there and could not get the parts I needed because they didn't stock them

Exceptional service by all staff. I shop here frequently and everyone’s great. Today Bryan stood out. Thanks for the good shopping experience guys

EMCO Surrey knows how to ROLL. With there exceptional service they WIPE the competition away. Shopping there is like being felt a royal FLUSH. It is always a pleasure talking with the staff and always feel RELIEVED knowing that one of them is handling my order.

Great customer service, pleasant and polite staff help you problem solve. They seem to know alot of their customers by name and are knowledgeable about their products.

If you need sump pump specialist, call Jeff and he will be able to help you with your needs! As of now they are not open to shop inside, you will have to call them to make an order and pick up at the front of the store. Curb side pick up ONLY.Great staff at Emco Surrey! Very friendly

No room for small companies. Sales team is good but Arrogant and dishonest (milanie)crd team even having account there from last 7 years they said we have big companies to look after you can go buy from some where else.

Very good service. Very helpful for our complicated situation. Good prices too.

I had the pleasure of being assisted by Grant. He was very helpful with finding the right shower cartridge for me. He had a great attitude and great customer service/recommendations. I would definitely come back! Thanks for the help!