a Rescue Rooter

After calling a Rescue Rooter this morning, I was immediately assured that someone would be coming out the same day. I did not expect this but was pleasantly surprised. Within an hour and a half, the plumbers were at my door. Could the service be any better than this? The plumbers were professional and courteous. The leak was fixed within a short time and for a reasonable price. Thank you to Steve and Ben for your excellent service. I will not hesitate to recommend your company to others.

Called 5.45 pm and explained my basement was flooded. Water was pouring in from the drain. Was told the technician was on a job and would be there as soon as he was finished and that he would call. Waited all night but he never came. We spent 5 hours with a shop vac carrying water upstairs to put outside. Called again at 8 in the morning and they gave me 3 different times, with 3 different phone calls. When the technician came he was excellent and he sorted the problem out. He told us he never got the call or he would have come out immediately as he was not busy that evening. If we had known no-one was coming we would have called someone else instead of 2 seniors carrying heavy water for 5 hours.

Excellent customer service. Called in for service which turned into emergency service and the kind office staff had plumber arrive right away. Plumber was excellent and went above and beyond to help the kids with their flooding basement while the city tried to locate the water shut off valve from the street. Really appreciate all you did for us. Highly recommend this company. Service was out of Brantford office

I was doing some last minute cleaning for a home inspection to take place the next day when I discovered some dampness under my kitchen sink. Even tho my condo was only 3 years old a small crack happened in my pvc tubing. I simply called Rescuerooters and thankfully reception told me a plumber would come shortly with estimate and ability to repair on the spot. Kevin, very polite, efficient and easy going went to work on the project which was moderately priced. He even had to retrieve a specialized tool back at the office in order to finish the job. Thanks Kevin and Rescuerooters I'll certainly recommend your company to anyone who needs plumbing help.

Our go to for any plumbing issues. We have used this company many times for various needs and they always give excellent service and work. From the call to the work completed. Thank you !

I had a bad kitchen sink clog which wouldn’t clear after trying traditional methods. I called Rescue Rooter around 5:30pm and they picked up my call right away. A plumber called me back within minutes and knew exactly what the issue was. Steve showed up the next day before the scheduled time and just his positive attitude made my day. He quickly inspected the issue and got to work on the resolution by installing a cleanout fitting and snaking the main stack. Truly appreciate the quick response, and professionalism of this company. I hope that they can maintain this level of quality service for all customers and even for my future needs! Highly recommended!

Rescue Rooter is my go to plumbing company! We have used their service 3 times over the years. Recently they installed a new toilet in our basement. We had provided the new toilet which turns out was defective. They were extremely responsive to reinstall once I dealt with getting a replacement. On another call, they addressed a sump pump issue that wasn't turning off. As I was going on vacation, they came quickly and turns out it was a simple fix. Different plumbers on all 3 calls and all very competent and pleasant. Office staff were also very pleasant and responsive when I've called them.

I had the pleasure of having Steve come by and address a plumbing issue we had.He was professional, honest and a true pro.Highly recommend using this company as they provide excellent service in a very timely fashion. Came within 1 day!